Terms - Red+ Business Plans
The following terms apply to the following Business Pricing Plans:
- Business Basics
- Red+ Business Lite
- Red+ Business Essentials
- Red+ Business
- Red+ Business Super
These Pricing Plans are also subject to our standard Business Terms.
See Red+ Business Unlimited for full terms.
We have changed the name and added new features to some of our Pricing Plans. Occasionally, you may see these Pricing Plans referred to under their previous name.
- Red+ Business Essentials was previously known as Red Business Essentials
- Red+ Business was previously known as Red Business
- Red+ Business Super was previously known as Red Business Super
1. Unlimited Talk and TXT
For Red+ Business Lite, Red+ Business Essentials, Red+ Business and Red+ Business Super Pricing Plans and any Business Basics Pricing Plans that include Unlimited Talk and TXT. Unlimited talk and TXT is for standard person-to-person calls and TXTs to standard NZ numbers and standard Australian numbers. Excludes premium and special numbers in Australia and NZ and use overseas (other than Australia and NZ). Unlimited talk and TXT is not for multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine to machine communication (including by using your SIM card in any other device) Cellular Trunking Units (CTUs), or any other activity that One NZ considers to be non-standard usage. Unlimited talk and TXT does not include calls or TXTs to Australian external territories (including Norfolk Island) or satellite services. Standard rates apply for other usage. See One NZ Roaming Charges.
2. Minute plus Minute charging
For charging and calculation purposes, all calls will be rounded up to the next full minute. These will then be deducted from your included minutes, or you will be charged accordingly. For example, if you make a call for one minute and 40 seconds this call will be rounded up to two minutes and two minutes will be deducted from your allocation, or charged at the appropriate rate.
$6.96 (excl. GST) Daily Roaming is available on the Red+ Business Plans. For $6.96 (excl. GST) a day you can use your plan minutes, TXT and data in selected Daily Roaming destinations. This includes your Hotspot where you have purchased the Hotspot add on. Usual plan charges apply. A daily fee applies for each day you make/receive calls, send TXTs or use data in the Daily Roaming destination (valid until midnight NZ time) up to 90 consecutive days. Simplified rates apply to other destinations. See Daily Roaming terms.
Calls to voicemail are not charged for if you are in New Zealand or Australia. Roaming terms and conditions apply if you are overseas. For all other Business Pricing Plans: Calls to voicemail cost 20 cents per call and are not deducted from your included minutes. Roaming terms and conditions apply if you are overseas.
5. Change fees
If you terminate or change your Pricing Plans before the Pricing Plans term ends, you must pay the applicable fees (these could be early termination, re-sign or plan transfer fees). The fee you pay could be up to 65% of the full standard monthly fee (listed on our website) multiplied by the number of months left in the term. If you take the Interest Free Payments for Business service you must pay the outstanding amount for Interest Free Payments for Business in full prior to terminating, transferring or re-signing the Connection associated with that service. You also must pay the outstanding amount for Interest Free Payments for Business in full if One NZ terminates the eligible Connection due to your material breach or insolvency. The payment obligations in this paragraph apply in addition to the other fees mentioned above. Find out more about plan cancellation or change fees.
6. Flexi Data
Additional data may be purchased through Flexi Data. Details of our Flexi Data service can be found on our website.
7. Red+ Business Connection Transfers Down
If you transfer or re-sign from one Red+ Business Pricing Plan down to a Red+ Business Plan with more restricted features e.g. one which does not include Phone Insurance, you must purchase chargeable Add-Ons e.g. Phone Insurance Add-on if you wish to continue to enjoy the enriched features.
Coverage can be affected by a number of factors, including radio interference, atmospheric conditions, geographic factors, network congestion, maintenance, outages on other networks and provider sites, the configuration or limitations of your, or your intended recipient's, device or other operational or technical difficulties which means that you may not receive some or all of the Service in certain areas or at certain times.
9. Phone insurance
You must have purchased your phone from us to qualify for Phone Insure. If you transfer or re-sign to a Pricing Plan where Phone Insure is not included as part of that Pricing Plan, you will relinquish Phone Insure, as it will not automatically carry over to the new Pricing Plan as a chargeable Add-On. If you wish to continue to receive Phone Insure, you must contact One NZ to purchase the Phone Insure Add-On. See the Phone Insure terms and conditions.
10. Invoice charging
We reserve the right to charge you a monthly or one off charge for bills sent by post. No charge applies to bills sent by email.
i. Support charges. In accordance with our standard Business Terms, we (at our discretion) reserve the right to charge customers on specific Pricing Plans for instore technical support and administration services. We will inform you of these charges prior to providing the service. These services may include but are not limited to instore device tutorials, personalisation of device settings, and processing of Bill payments made instore, by Credit Card, or through an assisted channel such as 777 or 888.
ii. Discounted tablet plans
The Tablet Discount is a tablet subsidy offered on request on:
a. Red+ Business Pricing Plan on a 24 month term; and
b. Red+ Business Super Pricing Plan on a 24 month term.
The Tablet Discount can only be used as a contribution towards the purchase of a tablet from One NZ at the recommended retail price at time of purchase. The Tablet Discount must be used at time of sign-up and cannot be redeemed at a later date; redeemed for cash; pooled with other tablet discounts or other subsidies; or added into your Red+ Business Hardware Fund, if applicable.
The tablet Discount is not available when transferring to a Red+ business Pricing Plan or Red+ Business Super Pricing Plan from another Pricing Plan, where the resulting Red+ Business Pricing Plan or Red+ Business Super Pricing Plan connection term is less than 24 months.
Additional Change fees apply if you receive a Tablet Discount and terminate or change your Pricing Plan before the Pricing Plan term ends. These additional Change Fees are set out in the Commercial Schedule.
11. Group Calling
Group calling under Pricing Plans means that calls to and from the following business connections which are on the same customer account are zero rated. The Group calling benefit is applied at a customer account level and only applies to those connections on the Business Smart, Business Smart Data, Talk Zone (Zero) (Plus), Business Basics, Red+ Business Lite, Red+ Business Essentials, Red+ Business, Red+ Business Super, Red Share for Business Smartphone Connections.
12. Local Number on Mobile
Local Number on a Mobile is only available with select Business Basics and Red+ Business Pricing Plans. When a Local Number is added to your mobile any landline services associated with that number, like broadband or fax, won't be transferred. These features cannot be added on to a mobile number. You will need to contact One NZ to set up this service.
13. International Add-Ons
The following International Add-Ons (International Add-Ons) are available to purchase:
- International Favourites TALKnTXT Add-On (terms and conditions apply).
- Asia TALKnTXT Add-On (terms and conditions apply).
- International TXT Add-On (terms and conditions apply). You may only purchase one of each type of International Add-On in a billing month. International Add-Ons are available for use in New Zealand only and cannot be used while roaming.
14. Interest Free Payments for Business
You may elect to take the Interest Free Payments for Business service to pay for the device associated with a Connection if the Connection is on one of the following Pricing Plans:
- Business Basics
- Red+ Business Lite
- Red+ Business Essentials
- Red+ Business
- Red+ Business Super
- Business Black
or is on a discounted tablet plan as referred to in section 10
Interest Free Payments for Business is not available with New Phone Every Year (even if New Phone Every Year is included in your Pricing Plan).
Details of our Interest Free Payments for Business service, and the additional terms that apply, can be found on our website.
15. VSDM Full
For Business Black Pricing Plan One NZ Secure Device Manager Full (VSDM Full) is included for one device on Business Black Pricing Plan. Terms and conditions apply, and you will need to contact One NZ to set up this service. You need to have access to the internet and a supported browser to manage your devices. Once the service is active you will need to enroll the devices you wish to manage. Your VSDM Full licence will enable you to manage one device per Business Black Pricing Plan. If you wish to manage additional devices using VSDM Full, each additional licence will cost $5.00 (GST exclusive) per month. As part of VSDM Full there is a one-off set up fee of $399 (GST exclusive), to include a web based training session. VSDM Full terms and conditions apply. View the VSDM Full product description.
16. Tablet Discount
The Tablet Discount is a tablet subsidy available on the 24 month term Red+ Business, the 24 month term Red+ Business Super, and the 24 month term. The Tablet Discount can only be used as a contribution towards the purchase of a tablet from One NZ at the recommended retail price at the time of purchase, and only at the time of sign up. It cannot be redeemed at a later date, redeemed for cash, or combined, stacked or pooled with other subsidies or discounts. The Tablet Discount is not available when transferring to an eligible Red+ Business or Business Black Pricing Plan from another Pricing Plan, where the resulting Red+ Business or Business Black Pricing Plan connection term is less than 24 months. The tablet subsidy is:
- $200 (including GST) on the 24 month term Red+ Business Pricing Plan;
- $400 (including GST) on the 24 month term Red+ Business Super Pricing Plan; and
- $400 (including GST) on the 24 month term Business Black Pricing Plan. If you have selected an eligible Pricing Plan and you wish to receive the Tablet Discount, please purchase your Pricing Plan by calling us on 888, going into a One NZ store or contacting your account manager. The Tablet Discount is not available for purchases through our website. If you receive a Tablet Discount and terminate or change your Pricing Plan before the Pricing Plan term ends, you must pay the applicable additional fees (these could be early termination, re-sign or plan transfer fees). Learn about change fees for Business plans.