Terms - Red+ Mobile Plans
Please note: These terms and conditions apply to customers who signed up (or re-signed) from 17 March 2015. If you signed up before 17 March, you can find your older terms here. If your mobile plan is newer, you might need to refer to our Pay Monthly terms.
The following terms apply to the following Consumer Plans and Packages:
- Open Term and 24-month term
- Red+ Essentials Package
- Red+ Package
- Red+ Super Package
- Red+ Lite
- Advantage Lite
- Black Package
- Black Data Package
1. Change Fees
If you terminate or change your Plan or Package before the Plan or Package term ends, you must pay the applicable fees (these could be early termination, re-sign or plan transfer fees). The fee you pay could be up to 65% of the full monthly fee multiplied by the number of months left in the term. Find out more about mobile plan cancellation and change fees.
2. Restrictions on Data Add-Ons
Customers on the Black package are not eligible to purchase data Add-Ons (including 500MB, 1GB, 1.5GB and 2GB data Add-Ons). Additional data may be purchased through Flexi Data.
3. Additional connections and Family Discount (available until 15 June 2017)
A Customer (“Primary Customer”) may apply to have any other Plan or Package (“Additional Connection”) joined to their Customer account. If an Additional Connection is added, the Primary Customer is liable for all charges incurred on that Additional Connection, including any early termination, early re-sign and plan transfer fees that may be incurred on the Secondary Connection.
Family Discount for $49 Advantage open term plan (promotional only), Red+ Lite open term plan, Red+ Essentials Package, Red+ Package, Red+ Super Package, Black Package and Black Data Package.
If the Primary Customer is on $49 Advantage open term plan (promotional only), Red+ Lite open term plan, or Red+ Essentials Package, Red+ Package, Red+ Super Package, Black Package or Black Data Package, One NZ will provide a $30 (including GST) discount off the monthly access fee for the first four Additional Connections added to the Primary Customer’s account. In order to receive a discount the Additional Connection must be a 12 month term Red+ Package, Red+ Super Package, Black Package or Black Data Package. A maximum of four discounts may be applied to any one Primary Customer account.
Primary Customers on Plans other than the packages listed directly above are not eligible to receive the Family Discount.
4. Sharing Plans
Eligible Plans = for both Red Share and Tablet Share this includes $49 Advantage open term (promotional only) and, Red+ Lite open term plans, Red+ Essentials, Red+, Red+ Super, Black and Black Data Packages, and for Tablet Share the eligible plans are all Pay Monthly plans.
Sharing Plans = Red Share, Tablet Share
Customer Account = The legal entity that has completed the credit check process and has responsibility for any / all charges relating to the Billing Account (s) associated to the Customer Account
Billing Account = The Account to which Connections are added and charges applied to. Customers may have a single OR multiple Billing Accounts linked to their Customer Account
Connection = The Plan taken by the customer – this can be for the Customer (legal entity) or for other Customers the Customer Account owner is taking liability for. Connections can only be linked to one Billing account
Sharing Plans allow you to share an Eligible Plan’s data with Sharing Plans purchased under the same billing account.
If you are the Customer Account Holder connected to an Eligible Plan (or have Billing Account access), you may:
- Add up to four additional Red Share plans to enable those plans to share the data of the Eligible Plan
- Add up to five additional Tablet Share plans to enable those plans to share the data of the Eligible Plan
Sharing Plans can only be purchased under the same Billing Account as the Eligible Plan, and are not available to be purchased as standalone plans.
You must purchase a Sharing Plan in order to share the data of the Eligible Plan. Two Eligible Plans cannot share data.
If you have more than one Eligible Plan per Customer Account, you must select which plan you want Sharing Plans to connect to.
Each Tablet Share plan must be attached to either your Eligible Plan, or a Red Share Plan. This means that you cannot have more Tablet Share plans than the combined total of your Eligible plan and additional Red Share plans. For example, you cannot have four Tablet Share plans with one Eligible Plan and two Red Share plans.
You can only create one sharing group per billing account and all sharing connections must all be on the same billing account (i.e. not across customer accounts). The costs and details relating to each plan (including any monthly charges and additional costs) will appear on one bill.
The data that may be shared is all the data included in the Eligible Plan, plus any additional data add-ons purchased by the Eligible Plan holder (
All data, whether included in an Eligible Plans entitlements or purchased is shared across Sharing Plans and consumed on a first in first served basis. There are no individual user limits, and none are able to be set. No one user will be given priority over another.
Shared data is available to be used while in New Zealand. However, if any member of the sharing group (including the customer under the Eligible Plan) travels to a Daily Roaming country they will be able to access Daily Roaming where a daily fee is charged when they use their phone overseas, which allows them to use their plan as they would at home. Daily Roaming will automatically apply to all Sharing Plans regardless of whether those plans have billing access.
For the Black plan where Australia roaming data is included in the plan, a user on any attached Sharing Plan will also be able to use sharing capability to access data in Australia without incurring a Daily Roaming fee. If calling or TXTing is used, a fee will be incurred.
Refer to Mobile Terms.
Sharing Plans must have Billing Account access to purchase additional data (either through Flexi Data or re-occurring data Add-ons).
Sharing Plans do not need to have to have Billing Account access to purchase additional data through Data Angel overseas, or to be eligible for Daily Roaming when the Sharer is in a Daily Roam Country.
Billing Account access can only be given by the Account Owner (i.e. the owner of the Eligible Plan).
Eligible Plans have no data purchasing restrictions.
Adding and removing connections
If you wish to remove your Eligible Plan from the Sharing group, another Eligible Plan must be added to or amended within the same Billing Account. This means an existing connection (Red Share or Tablet Share) must upgrade to an Eligible Plan (plan transfer or re-sign – if eligible for re-sign) or another Eligible Plan added to the Billing Account. Change Fees may apply. If for any reason (primarily relating to the timing of establishing another Eligible Plan) your billing account is without an Eligible Plan then any Red Share or Tablet Share plans will have NO DATA until an Eligible Plan is assigned to the Billing Account. If an Eligible Plan removes Sharing ability mid Billing Cycle the following rules apply for the data for the remainder of that Billing Month:
Eligible Plans will move to an individual data allowance and will retain the balance of the group data as at the time of cancelling sharing.
Remaining Sharing Plans will have no access to the balance of the shared data b.undle and will need to be transferred an in market plan to consume data. Change Fees may apply
To maintain a sharing group there must be an active Eligible Plan for the sharing plans to be linked to. If you are considering or planning to change/remove the Eligible Plan please contact One NZ before initiating the change. This will enable us to provide you with advice and guidance as to what your options are to continue to have a sharing group with One NZ. Removal of an Eligible Plan without notification to One NZ will result in the sharing connections losing access to data.
If you are on the Eligible Plan, you will be able to view the data usage percentage of each individual user. You will also have access to details around the date, time and amount of usage, although no details on what the data was used to access.
If you are on the Eligible Plan, you will also have access to all of the call and TXT details of the Sharing Plans. This will include details on the date, time, length of call and number called/TXTed.
If you are on a Sharing Plan with Billing access you will have all of the same access to the information of the Eligible Plan and all of the Sharing Plans.
If you are on a Sharing Plan without billing access, you will be able to review your own usage, including percentage of total data, and details around time and amount of data usage, and your own calling and TXT details. You will not be able to review any information which relates specifically to any other member of the sharing group.
Red Share and Tablet Share plans are not eligible for Red+ Family discounting.
If you are the Customer Account holder of the Eligible Plans and the Sharing Plans, in accordance with our standard Consumer Terms, you will be liable for all Charges payable under that Account, including any that relate to the Sharing Plans. This includes but is not limited to the monthly access fee, any applicable Change Fees that any connections under your account may be liable for, additional calling costs, and Roaming costs.
If you are not the Customer Account holder of the Eligible Plan and Sharing Plans, you acknowledge that the Account Holder or any persons with Billing Account access will be able to request information or act on your behalf.
The Customer Account holder is the owner of the account, and accordingly the phone number. To the extent that the user of the number wishes to move to a different plan, or provider approval must be given by the Customer Account holder.
4G gives you access to faster data speeds enabling you to do your thing faster when you have a 4G phone or device and you're in a 4G coverage area.
If a Customer transfers or re-signs to a Plan where 4G capability is not included as part of that Plan, the Customer will lose 4G capability and must purchase a 4G Add-On to continue using 4G.
6. Phone Insurance
To qualify for Phone Insurance the customer must have purchased their phone from One NZ New Zealand.
If a Customer transfers or re-signs to a Plan where phone insurance is not included as part of that Plan, the customer will relinquish phone insurance, as it will not automatically carry over to the new Plan as a chargeable Add-On. If the Customer wishes to continue to receive phone insurance, they must contact One NZ to purchase the phone insurance Add-On. Phone Insure Terms and Conditions.
7. Invoice Charging
We reserve the right to charge Customers a monthly or one off charge for bills sent by post. No charge applies to bills sent by email.
8. Support Charges
In accordance with our standard Consumer Terms and Mobile Terms and Conditions, One NZ at its discretion reserves the right to charge customers on specific Plans or Packages for instore technical support and administration services. We will inform Customers of these charges prior to providing the service. These services may include but are not limited to instore device tutorials, personalisation of device settings, and processing of Bill payments made instore, by Credit Card, or through an assisted channel such as 777 or 888.
9. New Phone Every Year
For customers who signed up to Red+ Essentials, Red+ Package, Red+ Super Package, Black Package and Black Data Package before October 6 2017.
New Phone Every Year gives you the option to upgrade your phone every 12 months. New Phone Every Year is only available to Customers signed up to a 24 month term on the Red+ Essentials Package - Red+ Package, Red+ Super Package, Black Package or Black Data Package.
If you’re on a 24 month term Black Package or Black Data Package, New Phone Every Year is automatically available to you – it’s included as part of your Package.
However, if you’re on a 24 month term Red+ Essentials Package, Red+ Package or Red+ Super Package, New Phone Every Year must be purchased as an Add-On during your first month. The Add-On has a monthly charge of $20, charged initially at the time of activation, then one month in advance at the start of each billing month. Unless the Add-On is cancelled, the charge will recur monthly until 12 payments have been made. Payments are not pro-rated, so if the Add-On is activated part way through a month, your next Bill will show a $20 charge for the month in which it was activated and a $20 charge for the next month in advance. You can cancel the New Phone Every Year Add-On at any time however the $20 monthly payments will not be refunded.
With New Phone Every Year, you have the option to upgrade your phone once you have:
- remained on the Black Package or Black Data package for 12 consecutive months OR remained on the Red+ Essentials Package, Red+ Package or Red+ Super Package for 12 consecutive months, purchased the New Phone Every Year Add-On and made 12 consecutive monthly payments of $20 (incl GST);
- returned to One NZ for consideration in money of NIL the device you received with that Package (or a device of the same type, size and value) OR where you do not return your phone, or it is not in acceptable condition to One NZ, you will pay One NZ a compensation payment at an amount determined by One NZ; and
- signed up to a new 24 month Plan or Package.
Your upgraded phone will be the mobile phone you select as part of the entitlement under your new 24 month Plan or Package. For the avoidance of doubt, that entitlement may incur an additional charge, depending on the rebates for that mobile phone available to you at the time. Once your new 24 month Plan or Package is connected, your previous Package will end. If you sign up to a Black Package or Black Data Package, New Phone Every Year will automatically continue. If you sign up to a Red+ Essentials Package, Red+ Package or Red+ Super Package and you want to continue with New Phone Every Year you’ll need to re-purchase the New Phone Every Year Add-On.
Not all plans and handsets offered by One NZ will be eligible for this offer. One NZ reserves the right to change the plans and handsets eligible for this offer at any time at its discretion.
10. Discounted Tablet Plans
Discounted Tablet Plans only apply as long as you have a valid Plan or Package.
Discounted Tablets Plans available on Plans and Packages are not transferable if changing between or from Plans or Packages.
If a customer is not on a valid Plan or Package we reserve the right to suspend or cancel the relevant Discounted Tablet Plan.
If a customer has more than one Discounted Tablet plan per Mobile Plan or Package we reserve the right to disconnect additional Discounted Tablet Plans without notification (however we will endeavour to contact you if this is the case).
If you terminate or change your Discounted Tablet Plan before the term ends, you must pay the applicable fees (these could be early termination, re-sign or plan transfer fees). The fee you pay could be up to 65% of the full monthly fee multiplied by the number of months left in the term. Find out more about plan cancellation or change fees including applicable current Mobile Broadband to Discounted Tablet Plans.
11. $19 Starter Plan
If you are the Account Holder (or have billing account access) and you have an Open Term Plan, Pay Monthly Plan or Package (“Base Plan”), you can add up to four $19 Starter Plans to your account. The $19 Starter Plan(s) cannot be purchased as a standalone plan (it must always be connected to a Base Plan).
If you wish to remove your Base Plan, it must be replaced with another Base Plan to which the $19 Starter Plan(s) can be connected.
$19 Starter Plans do not need to have billing account access to purchase additional data or to be eligible for Daily Roaming.
You will have access to all of the call and TXT details of the $19 Starter Plan(s). This will include details on the date, time, length of call and number called/TXTed. You will also have access to details around the date, time and amount of data usage on the $19 Starter Plan(s), although no details on what the data was used to access.
Billing account access can only be given to the $19 Starter Plan user by you (the Account Holder). If the $19 Starter Plan user has billing account access, they will have all of the same access to the information of the Base Plan. If the $19 Starter Plan user does not have billing account access, they will be able to review their own usage, and details around time and amount of data usage, and their own calling and TXT details.
The costs and details relating to the Base Plan and $19 Starter Plan (including any monthly charges and additional costs) will appear on one bill.
If you are the Account Holder, in accordance with our standard One NZ Consumer Terms and Mobile Terms and Conditions, you will be liable for all Charges payable under that account, including any that relate to the $19 Starter Plan(s). This includes but is not limited to the monthly access fee, any applicable Change Fees that any connections under your account may be liable for, additional calling costs, and Roaming costs.
The user of the $19 Starter Plan acknowledges that the Account Holder or any persons with billing account access will be able to request information or act on their behalf.
As the Account Holder, you are the owner of the account, and accordingly the phone number. To the extent that the user of the number for the $19 Starter Plan wishes to move to a different plan or provider, approval must be given by the Account Holder.