On 24 September 2025, we made some updates to our terms and conditions. You can refer to the previous terms here.

Casual rates for Prepay Plus:

You will be charged at casual rates for non-standard, international or roaming calls, TXTs and data. If your Prepay Plus Plan is paused you will not be able to make calls, send TXTS or use data; you must purchase an Add-On, Daily Deal or renew your Plan to be able to make standard domestic calls (including calls to voicemail), TXTs, MMS or to use data. You will be charged at casual rates for non-standard, international or roaming calls, TXTs and data.

• International Calls: Calls to our top 15 overseas countries anytime 89c per minute. Top 15 are Australia - excluding external territories (once you’ve used your included minutes), Canada, China, Hong Kong, India, Ireland, Japan, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand, UK & USA.
• International: Rest of the world: $1.43 per minute.
• International TXTs: From NZ to overseas 31c per TXT.
• Roaming: Standard Prepay Roaming rates apply.

Casual rates for One NZ Prepay Plans excluding Prepay Plus:

• NZ calls: $0.49 per minute for calls to mobiles and landlines once you've used any included Plan or Add-On minutes.
• NZ TXTs: $0.20 per TXT, once you've used any included Plan or Add-On TXTs.
• Casual data: $0.50 per MB once you've used any included Plan or Add-On Data.
• International Calls: Calls to our top 15 overseas countries anytime 89c per minute. Top 15 are Australia - excluding external territories (once you’ve used your included minutes), Canada, China, Hong Kong, India, Ireland, Japan, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand, UK & USA.
• International: Rest of the world: $1.43 per minute.
• International TXTs: From NZ to overseas 31c per TXT.
• Voicemail: Calls to voicemail: 20c per call.
• 018 Directory Service Call: $1.03 per minute.
• MMS: 50c per MMS message.
• Roaming: Standard Prepay Roaming rates apply.
• Minimum credit balance these thresholds apply when casual rates are charged as below (For Pay & Go and applicable for Prepay Plus for international calls and texts):
  • For calls: 4 minutes multiplied by the casual rate of the type of call you're trying to make (e.g. standard NZ calls, premium numbers, international, roaming).
  • For texts (TXT / PXT): The casual rate of the type of text or picture message you're trying to send.
  • For data: 2MBs multiplied by the casual MB rate, applicable if data is enabled on your device, even if you're not actively using it (e.g. background apps consuming data for updates and notifications).

If data is enabled on your device and you attempt to make a call or send a text, the combined threshold applies.

• General Consumer Terms and Mobile Terms apply.