At One NZ, we remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our plans and prices can change. We’ll always try to offer the most competitive prices we can. But with increasing operational and third-party costs, we are no longer able to absorb these all.
From 2 October 2023, our consumer Unlimited Broadband Fibre, Unlimited Broadband Fibre Max, HFC, VDSL and ADSL consumer plans will be increasing.
Impacted customers will receive communications from us with full details in mid-August.
| Consumer Broadband plan | Price increase (GST inclusive) |
Unlimited Fibre | $6 |
| Unlimited Fibre Max | $6 |
| HFC | $5 |
| VDSL | $7 |
| ADSL | $7 |
Note, the price increase does not apply to our Fibre Starter plan, or Wireless Broadband plans.
Broadband charges
To understand what your monthly broadband charges are made up of visit - https://one.nz/broadband/about-your-charges/
About your existing discounts
The discounts on your current plans will remain unchanged until their expiration date. However, if you switch to a new plan, you will lose any existing discounts associated with your current plan. Note, you will be eligible for any discounts that are available on the new plan you switch to.
If you have extra add-ons or services attached to our plans, their pricing will remain as is.
My plan is getting changed
Due to the closure of our VodafoneTV service, we've had to move our Ultimate Home customers into one of our latest in-market plans. To keep you connected and to give you the same great value, we've matched your old plan to the closest in-market plan we have.
If you use PC Protect, you’ll need to find new anti-virus software, as we’ll no longer support this product. If you pay by automatic payment you’ll need to update your payment details directly with your bank once the change takes effect. Otherwise, there’s nothing you need to do.
If you'd like to discuss other options call us on 0508 010 231. If you're a Business customer, please contact us on 0800 888 119.
FAQs
I’m a business customer on a consumer plan, will I be affected by this price change?
Can I avoid the price increase by changing plans?
Fibre Starter: From $50 a month, it delivers an average peak time download/upload speed of 50Mbps/10Mbps* – fast enough to keep enjoying most of the things you love online.
Explore our other plans
Fixed Wireless: Alternatively, while we don’t control all the costs for broadband services, we have better control of the costs provided on One NZ’s own network infrastructure and have decided to maintain the price of our Wireless Broadband.
- Fixed Wireless^ is available in certain areas delivering great value from just $55 a month, with no complicated installation; just plug it in, download the app to your smartphone and you’re sorted online.
*Fibre Starter: Speeds shown are estimated national peak time average speeds. Fibre broadband not available everywhere.
^Fixed Wireless: Wireless broadband not available everywhere. Fair use and terms apply.
I’m currently on a fixed term contract. Does this mean that the price increase won't apply to me?
What if I am currently on a fixed term contract but I wish to end my contract because of the price change?
If you’re a Business customer, please contact us on 0800 888 119.
What if I have a SuperWifi contract?
Do I need to change my automatic payment or direct debit?
Who can I talk to about this change?
Will I still get PC Protect?
To find out about our antivirus option, visit your nearest One NZ Store.
Terms & Conditions
Terms: Fibre Starter price per month includes $30 life of plan discount and $10 discount for One NZ Pay Monthly mobile customers.
Fixed Wireless and HFC: speeds shown are national peak time average speeds based on the Commerce Commission's Measuring Broadband New Zealand (MBNZ) June 2023. Fair use and terms apply.
Speeds: You may experience higher or lower speeds than the national averages stated. Services are not available in all locations. HFC is only available in parts of Wellington, Kapiti Coast and Christchurch. Factors such as modem performance, connection to you server location, your device performance and your in-home Wi-Fi setup can impact the speeds experienced. One NZ Consumer and Residential Broadband terms apply.