At One NZ, we remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our plans and prices can change. We’ll always try to offer the most competitive prices we can. But with increasing operational and third-party costs, we are no longer able to absorb these all.
From 24 September 2024, our consumer broadband plan prices for Unlimited HFC, VDSL and ADSL will be increasing.
Impacted customers will receive communications from us with full details in mid-August.
| Consumer Broadband plan | Price increase (GST inclusive) |
| HFC Unlimited | $5/month |
| VDSL & ADSL Unlimited – That were initially on a 12 or 24-month term | $4/month |
| VDSL & ADSL Unlimited - Open term plans | $8/month |
Note, the price increase does not apply to our Fibre, or Wireless Broadband plans.
Broadband charges
To understand what your monthly broadband charges are made up of visit - https://one.nz/broadband/about-your-charges/
About your existing discounts
The discounts on your current plans will remain unchanged until their expiration date. However, if you switch to a new plan, you will lose any existing discounts associated with your current plan. Note, you will be eligible for any discounts that are available on the new plan you switch to.
If you have extra add-ons or services attached to our plans, their pricing will remain as is.
What are your options?
You may be interested in lower cost options, so why not see if there are other plans available at your address? Check out all the broadband options available at your address on broadband plans. Should you want to call us to chat through the options, call 0508 010 231.
FAQs
I’m a business customer on a consumer plan, will I be affected by this price change?
Can I avoid the price increase by changing plans?
Fibre Starter: Offering great value, it delivers an average peak time download/upload speed of 50Mbps/10Mbps* – fast enough to keep enjoying most of the things you love online.
Explore our other plans
Home Wireless Broadband^: is available in many areas and delivers cost-effective broadband. With easy installation, just plug it in, download the app to control it from your smart phone, and you’re sorted.
Explore our other plans
*Fibre Starter: Speeds shown are estimated national peak time average speeds. Fibre broadband not available everywhere.
^Home Wireless Broadband: Is not available everywhere. Fair use and terms apply.
I’m currently on a fixed term contract. Does this mean that the price increase won't apply to me?
What if I am currently on a fixed term contract but I wish to end my contract because of the price change?
If you are in a fixed term contract and wish to cancel your contract, you can fill out Broadband cancellation form.
What if I have a SuperWifi contract?
Do I need to change my automatic payment or direct debit?
Terms & Conditions
Broadband Speeds shown are national peak time average speeds based on the Commerce Commission's Measuring Broadband New Zealand (MBNZ) June 2024. Fair use and terms apply. You may experience higher or lower speeds than the national averages stated. Services are not available in all locations. HFC is only available in parts of Wellington, Kapiti Coast and Christchurch. Factors such as modem performance, connection to you server location, your device performance and your in-home Wi-Fi setup can impact the speeds experienced. One NZ Consumer and Residential Broadband terms apply.