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Better Business Products Terms

Unless otherwise stated, all prices exclude GST. Business Terms apply.

Mobile terms

Endless Business mobile plans: Speeds reduced to a maximum of 1.2Mbps after Max Speed data allowance exceeded. Endless calls and TXTs to standard NZ & Aus numbers (i.e. no short codes or MMS/PXT). Mobile use only. Business fair use and terms apply, see one.nz/business/mobile-plans.

Endless Team plans (Open Term): Minimum of 5 Team Plans required. Total monthly cost is $46 per person (Endless Team Plan Large) or $56 per person (One Team Plan™). Speeds reduced to a maximum of 1.2 Mbps after Max Speed data allowance exceeded. Max SD streaming at all times. Endless calls and TXTs to standard NZ & Aus numbers (i.e no short codes or MMS/PXT). Mobile use only. Business fair use and terms apply, see one.nz/business/mobile-plans/#plans-for-5-people-or-more.

One Plan™ & One Team Plan™: Endless calls & TXTs to standard NZ & Aus numbers (e.g. no short codes or MMS/PXT). Mobile use only. Business fair use and terms apply, see one.nz/business/mobile-plans.

Companions: Buy one $60.87 (ex. GST) per month Medium mobile plan and add up to 3 Companion plans for $30.43 ex. GST each per month, or buy one $73.91 (ex. GST) per month One Plan™ and add up to 3 Companion plans for $34.78 (ex. GST) each per month. Companions must be on the same billing account and plan type must be the same as the Primary plan (e.g. all One Plan™ plans). The Primary plan account holder is liable for all charges including the cost of each plan. Companion plans are not available through the Online store. Mobile use only. Business fair use and terms apply, see one.nz/business/mobile-plans.

Endless Data-Only plans: Only for use in laptops, iPads and tablets. Speeds reduced to a maximum of 1.2Mbps after Max Speed data allowance exceeded. The amount of your full Max Speed data allowance varies depending on which plan you have selected. Hotspot is not included. Casual rates apply for TXT and PXT messages. Business fair use & terms apply, see one.nz/business/mobile-plans/#data-only-plans.

Hotspot: Hotspot capable device required. Will count towards your plan usage, speeds reduce after Max Speed data allowance exceeded. Max SD streaming at all times.

One NZ Satellite: TXT in minutes on eligible phones and plans. TXT only and needs line of sight to sky. Terms, fair use and capacity control applies. See one.nz/satellite.

5G: 5G is live in parts select NZ cities, see one.nz/network/coverage. For more on 5G see one.nz/5g.

Local Number On Mobile: Only available on Endless Team Plan. To sign up for Local Number on Mobile, you need to call 888 to activate the service. Additional services (e.g. broadband or fax) won’t be transferred.

Daily Roaming: For a daily fee, use your mobile plan inclusions and rates in selected Daily Roaming destinations. Usual plan charges apply. A daily fee applies for each day you make/receive calls, send TXTs or use data in the Daily Roaming destination (valid until midnight NZ time), up to 90 consecutive days. Terms apply, see one.nz/business/roaming.

Data-Only Daily Roaming: For a daily fee, use your Data-Only plan inclusions and rates in selected Daily Roaming destinations. Usual plan charges apply. A daily fee applies for each day you use data in the Daily Roaming destination (valid until midnight NZ time), up to 90 consecutive days. Terms apply, see one.nz/business/roaming.

Australia Roaming: Available on One Team Plan™. Use your minutes, TXT’s and data while in Australia at no extra cost. Normal plan charges apply. Excludes calls or TXT’s to satellite or premium numbers (e.g 0800 (1800)), and Australian external territories. Not available if you have relocated to Australia. Exclusion, business fair use and terms apply, see one.nz/aussieroaming.

International Add-On on eligible plans: Available for use in New Zealand only when you join a $46 or above Pay Monthly Business Mobile Plan. Customers currently on these plans are unable to re-sign onto the same plan to receive the free Add-On. Any existing discounts you may have on your mobile account will drop off once you sign up to your new plan. If you switch or re-sign your plan to an ineligible plan, the add-on will drop off. Offer may be amended or withdrawn at any time.

International Add-On: Includes 250 anytime voice calls and 50 TXTs (excludes short codes and MMS/PXTs) to use in NZ to standard numbers in 20 international destinations, see one.nz/legal/terms-conditions/international-addon. A minimum of one minute will be deducted from your included minutes, for each call that you make. Any additional calls or TXTs made after included calls/TXTs are used, or made to countries not included in the add-on, are charged at the standard international rates of your plan. Terms apply, see one.nz/legal/terms-conditions/international-addon.

One Business with Webex: One Business with Webex Mobile subscription available on 1, 24 or 36 month terms. One Business with Webex Softphone, Premium and IP Phone subscriptions are available on a 24 or 36 month term. Prices stated are per user per month on a 36 month term and exclude GST. Charges may apply if changes are made to profile subscriptions. Early termination fees and exit criteria apply. Find out more at one.nz/business/one-business-mobile/ and see here for full terms.

Best mobile network: Independently tested by global leader in mobile benchmarking, umlaut, in 2024.

Resolution Guarantee: SME Business customers only. Mobile and/or Broadband connectivity issues. $200 credit includes GST. Terms apply, see one.nz/business/sme-resolution-guarantee.

WiFi Calling: Calls you make use minutes from your plan allowance, and international or special calling rates apply. See one.nz/our-networks/wifi-calling.

One Wallet: One Wallet included with eligible Pay Monthly plans. Balance can only be used in store towards a new phone purchase with a minimum value of $149, with an eligible Pay Monthly plan. Minimum $99 deposit required and $1 interest free repayment over term. Balance savings evenly spread over the agreed interest free term. Balance of phone cost must be repaid if you exit, transfer or trade-down your plan before the interest free term expires. Redeeming your One Wallet balance is available to the account holder of the service (or authorised representative) and is subject to a credit check. Eligibility criteria and terms apply, see one.nz/legal/terms-conditions/one-wallet/

Broadband terms

Business Wireless: Only available in selected areas. Sufficient coverage and capacity required and continuous 5G service can’t be guaranteed. A compatible One NZ modem with SIM card is required and must only be used at the location nominated by the customer.

Business Fibre: Only available in selected areas. A compatible One NZ modem is required. Conditions and charges apply for non-standard installations.

Multi-plan discount: An $8 monthly discount on your plan is available with eligible in market Pay Monthly mobile plans – companion plans excluded. Each validated phone number may only be registered against one broadband account. May be withdrawn at any time.

Early termination charges: For Wireless, this is $620 and will reduce by $51.66 per month. For Fibre and SuperWifi, this is $229 each and will reduce by $19.08 per month, per plan.

Power outage: Business Wireless and Business Fibre will not work in the event of a power outage, meaning any services that rely on it, such as your phone line, monitored security alarm or calls to emergency services (including 111) may not work.

SuperWifi: Up to five nodes per connection.

For more information on Business Wireless, see the Service Description.

For more information on Business Fibre, see the Service Description.

Business terms apply.

One Business with Webex terms

One Business with Webex Mobile subscription available on 1, 24 or 36 month terms. One Business with Webex Softphone, Premium and IP Phone subscriptions are available on a 24 or 36 month term. Prices stated are per user per month on a 36 month term and exclude GST. Charges may apply if changes are made to profile subscriptions. Early termination fees and exit criteria apply. Find out more at one.nz/business/one-business-mobile/ and see here for full terms.

Trend Micro terms

Licences auto-renew on a per licence, per user, per month subscription. Discount available per licence, per month when linked to an eligible Endless Business mobile plan. One licence user per mobile plan. Vendor and One NZ terms apply, see more here.

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