These terms and conditions were updated on 4 September 2023. Please refer to the current Pay and Go terms.

1. All Calls, TXT and Data usage including the following services will be charged at Out of Bundle rates, and deducted from your Prepay balance:
2. International numbers; Special or premium numbers or TXTs (e.g. 0900, premium SMS services); Voice services (e.g. 018, voicemail); Data calls and usage; Video calling; Roaming services;
3. This plan doesn’t include Always Available Deals but does include Prepay Deals.
4. Money loaded on your Prepay account remains available for 360 days. The minimum top up amount for your Prepay account is $20, unless we advise you otherwise on our Website.
5. If you do not put any credit on your Prepay account for a period of 360 days since your last top-up, your account will become inactive after 360 days. If your Prepay Service become inactive:
   1. you will lose your allocated phone number;
   2. you will lose any credit in your Prepay account; and
   3. you will lose any names, numbers or other details stored on your SIM card.
6. To check your balance, free TXT MY ADDONS to 756 or sign in to My One NZ.
7. If you activated your plan prior to 28 January 2021, Pay & Go is a 3G only plan, unless you change to MyFlex or mates then go back to Pay & Go. This can be done by calling 777.
8. General Customer Terms and Mobile Terms apply.