For customers who signed up Services with TelstraClear pre-1 April 2013.

On 31 March 2013 Vodafone Fixed Limited trading as TelstraClear (“TelstraClear”) merged with Vodafone New Zealand Limited (“Vodafone”). Vodafone has assumed all the rights and obligations of TelstraClear.

The terms and conditions for Clearnet Internet services state that you agree to use the Internet services in a reasonable and responsible manner and in accordance with our acceptable use policy.

Following are examples (but not an exhaustive list) of the kind of conduct that we consider unreasonable and which is likely to result in termination of your Internet services.

You agree not to use the Internet services or attempt to use or allow the Internet services to be used :

• in any way that is unlawful
• in any way that is offensive or interferes with another customer's enjoyment of our services
• in any way that harasses, menaces or stalks people
• in any way which unlawfully incites discrimination, hate or violence towards one person or group, for example because of their race, religion, gender or nationality
• to send, display, access, make available, publish, distribute or be otherwise involved in material which is unlawful, abusive, obscene, defamatory or is, or would be regarded by us, acting reasonably, as, in all the circumstances, offensive
• to gain or attempt to gain unauthorised access to any computer systems or in a manner which infringes our rights or the rights of any other person
• in connection with any program (including a virus, Trojan horse, worm, cancelbot, time bomb), or activity (including a Denial of Service attack), that is designed to provide or allow any form of unauthorised control of, or result in an adverse effect on, a computer, a network or data (whether the computer, network or data is ours or anyone else's)
• to access or use our or anyone else's systems, networks or data (including through open relay, port probing and the use of packet sniffers) without consent, regardless of whether or not such access or use has any adverse effect on the system, network or data
• to create, send or alter in any way and by any means (including spoofing and use of third party mail servers), the contents of an electronic message for the purpose of hiding, obscuring or deleting the source of the message or making the message appear to come from someone other than you
• in a manner which enables a minor to access material inappropriate for a minor
• to send unsolicited electronic mail to any person for the purposes of advertising or promoting any organisation (spamming). Spamming is using the Internet's ability for one person to communicate with many people in a manner that is likely to annoy those internet users. An important component of this is actions that cost other users in misappropriation of their Internet time or their computer resources. Examples include:
  • The sending of unsolicited email
  • The sending of mass commercial e-mail
  • Posting chain letters or pyramid scheme letters
  • Email harassment of other Internet users.

Abuse Procedures

If you encounter an incidence of 'abuse' by a Clearnet customer, please notify us using the e-mail address abuse @clear.net.nz. We will investigate it and take appropriate action as soon as possible.

If you encounter an abuse by someone from another Internet Service Provider (ISP), send an e-mail to that ISP's 'abuse' mail address, or if they don't have one, to their postmaster notifying them of their customer's actions. Their e-mail address may look like postmaster@ISP's domain name.