1. Introduction

1.1. These terms and conditions ("Terms") govern your access and use of One New Zealand Group Limited’s (“One NZ”) Ask One NZ. By using Ask One NZ, you agree to be bound by these Terms.

2. Ask One NZ Description

2.1. One NZ uses artificial intelligence (AI) to generate answers to questions about One NZ’s products and services based on content from One NZ’s website. We are constantly improving Ask One NZ and features or functionalities may be added or removed at any time. While we strive to ensure Ask One NZ is helpful and accurate, it is important to understand that the responses are generated by artificial intelligence, and may not always be correct or appropriate. Ask One NZ is intended for informational purposes only and cannot provide legal, technical or professional advice. For personalised assistance, contact One NZ’s customer support team.

3. Accessing Ask One NZ

3.1. Ask One NZ is available via the One NZ website.

4. User Responsibilities

4.1. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You are responsible for not sharing sensitive personal information through Ask One NZ. Ask One NZ is designed to handle general information inquiries but is not intended for sensitive or confidential information.

4.2. You agree to use Ask One NZ for lawful purposes only and in accordance with all applicable laws and regulations.

4.3. You agree to provide accurate and complete information

4.4. You will not use Ask One NZ to:

• Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or racially or ethnically offensive material.
• Interfere with or disrupt Ask One NZ or servers or networks connected to Ask One NZ.
• Attempt to gain unauthorized access to Ask One NZ, other accounts, computer systems or networks connected to Ask One NZ, or any portion of Ask One NZ through hacking, password mining, or other means.
• Violate the intellectual property rights of others.

5. Limitations and Disclaimers

5.1. Accuracy: While Ask One NZ aims to provide accurate and timely information, we make no guarantees or warranties regarding the accuracy, completeness, timeliness or usefulness of any information provided by Ask One NZ.

5.2. Liability: One NZ is not liable for any decisions, actions or outcomes arising from your use or inability to use One Assistant. You acknowledge that there may be errors or omissions in the information provided, and we encourage you to verify information with One NZ’s customer support team and website. Please refer to One NZ’s General Terms and Conditions for more information about our liability to you.

5.3. Third-Party Links: Ask One NZ may provide links to third-party websites. One NZ is not responsible for the content or availability of these external sites and does not endorse any products or services offered through such sites.

6. Privacy and Data Security

6.1. Data Collection: We may collect and use certain information about your interactions with One Assistant. Please refer to our Privacy Policy for more information about how we collect and use your data.

6.2. Data Protection: We take reasonable measures to protect the data transmitted during your interactions with Ask One NZ. However, we cannot guarantee absolute security and recommend you avoid sharing sensitive personal information through Ask One NZ.

7. Intellectual Property

7.1. Ask One NZ and all underlying technology and intellectual property rights are owned by One NZ. You agree not to reproduce, modify, distribute, or commercially exploit Ask One NZ or any portion thereof.

8. Termination

8.1. One NZ may terminate or suspend access to Ask One NZ at any time, without prior notice, for conduct that One NZ believes violates these Terms or is harmful to other users of Ask One NZ, One NZ, third parties, or for any other reason.

9. Changes to One Assistant and these Terms

9.1. We may change and update Ask One NZ functionality from time to time.

9.2. We may make changes to and update these Terms at any time. The changes will be effective upon publishing the revised Terms on our website and app. Your continued use of Ask One NZ after the publishing of the revised Terms constitutes your acceptance of the updated terms and conditions.

10. Governing Law

10.1. These Terms are governed by and construed in accordance with the laws of New Zealand, and you irrevocably submit to the exclusive jurisdiction of the New Zealand courts.

11. Contact Information

11.1. If you have any questions about these Terms or Ask One NZ, please contact us using our feedback page.

One NZ’s General Consumer Terms and Privacy Policy apply.