Terms and Conditions (before 24 September 2024)

On September 24, 2024, we made some minor updates to our SuperWiFi Terms.
You can find our current SuperWiFi terms here.

1. Only available in conjunction with one of the following plans:
   1. Fibre Starter, Unlimited Fibre, Fibre Max, HFC, VDSL, ADSL broadband on open or 12 month term; and
   2. 5G Unlimited Wireless Broadband and 4G Unlimited Wireless Broadband on 12 month term.
2. To redeem the offer:
   1. Visit our SuperWiFi Webpage or call us on 0800 777 044; and
   2. Download the TP-link Deco App to activate and use your TP-link Deco X50 WiFi devices (you will require an Android or iOS smartphone for this).
   3. The TP-link App is owned by TP Link and any information that you may be required to provide TP-link will not be shared with One NZ.
3. Maximum one SuperWiFi Offer redemption per broadband billing account.
4. The SuperWiFi Offer operates as follows:
   1. Includes a twin pack TP-link Deco X50 WiFi devices, which have an RRP of $449.
   2. A 24-month contract term applies to SuperWiFi Offer (separate from any Broadband term). After redeeming, your next bill will show a “SuperWiFi balance” which reduces monthly throughout the 24 month term to a SuperWiFi balance of zero. This will appear as a charge and credit on your monthly invoice.
5. You will be charged the remainder of your SuperWiFi balance if (within the 24 months following redemption of the offer) you:
   1. Cancel your broadband plan;
   2. Transfer or re-sign to an ineligible broadband plan; or
   3. Require a change of ownership of your billing account.
6. SuperWiFi coverage can be impacted by network conditions, customer limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and customer location.
7. If you do not have full coverage in your home, we'll provide support for up to 30 days to improve your coverage. If, after we've tried to fix it, you do not have full coverage, we will credit $100 to your One NZ broadband account. You must claim this credit within 90 days of redemption.
8. $100 credit only available to customers using SuperWiFi TP-link Deco X50 WiFi devices at a residential premise (for the avoidance of doubt, this does not apply to use at a business premise).
9. One NZ may amend, extend or withdraw this offer at any time.
10. General Consumer Terms and Broadband and Home Phone Terms apply.