One NZ is here
One New Zealand is here, and if you’ve been a Vodafone customer, you may have some questions about what’s happened. We’re here to support you and help answer any questions you might have. To make things easier we’ve pulled together a few important things to know.
Most importantly, your services with us will continue as usual with no changes to your contracts or plans, except that you will no longer see ‘Vodafone’ mentioned in your plan names.
If you need to contact us, you can find us online at one.nz. Our phone numbers will remain the same, and our retail stores will continue to operate changing from red to green.
Changes to your bill
Bills and other payment communications will come from One NZ. If you are expecting a bill and can’t see it in your inbox, check your spam or junk folder for a message from email@example.com. While we try to make sure this doesn’t happen, you can help ensure your bills arrive in your main inbox by marking the email as safe and adding firstname.lastname@example.org to your contacts.
You will see transactions in your bank account for One NZ.
Our bank account numbers will not change. Please disregard any phishing communications suggesting otherwise. Learn more about keeping safe online.
Changes to the ways you pay
If you pay your bills by manual transfer in your online banking or banking app, the names of the accounts will change.
- Vodafone A becomes One NZ A
- Vodafone B becomes One NZ B
- Vodafone C becomes One NZ C
- Vodafone D becomes One NZ D
Please check the information provided on your bill to find out which account you need to pay into.
If you’ve saved our banking details or pay via Direct Debit, continue to pay as usual. For more information, check out ways to pay your bill.
If you pay in the My Vodafone app, you’ll need to check for any app updates and look for a new One NZ app icon on your smartphone.
From the end of March, Rewards will continue to operate normally but change from red to green. There’s no change to your login details, cinema purchases, saved offers and presale access. To access Rewards, visit one.nz/rewards or login through your My One NZ app. If you have any questions about Rewards, please get in touch at email@example.com.
As a business customer, there are some things for you to do to make your systems ready.
Wherever you may have us saved, please change our name from Vodafone New Zealand to One New Zealand Group Limited in your systems. This could include in your accounting records, on your website or intranet or on your customer-facing materials.
You may also need to whitelist, update any email rules and change any of the email addresses you correspond with (including in your accounts payable systems) to end in @one.nz to ensure invoices are still received and remittance notices are still sent. The front part of the email address remains the same. If you use any product portals, look for URLs changing from Vodafone to One NZ.
If you have an Account Manager or support services, they will stay the same but any email addresses you use to contact them will be updated to end in @one.nz.
Our GST numbers will not change.
As always, we are here to support you with these changes. If you have any questions please contact us.