One NZ is here
We have become One New Zealand.
If you had been a Vodafone NZ customer, you might have some questions about our change.
We are here to support you as a customer, and to help answer any questions you might have.
To make things even easier we’ve put together a few important things to know about this change, right here.
You might already know that we were acquired from Vodafone Group in May 2019.
Most importantly, your services with us will continue as usual with no changes to your contracts or your plans, except that you will no longer see ‘Vodafone’ mentioned in your plan names.
If you need to contact us, you can find us online at https://one.nz/contact
Our phone numbers remain the same, and our retail stores will continue to operate as normal, changing from red to green.
Changes to your bill.
Bills and other payment communications now come from One NZ.
If you are expecting a bill and can’t see it in your Inbox, then check your spam or junk folder for a message from onenzbill@billing.one.nz. While we try to make sure this doesn’t happen, you can help ensure your bills arrive in your main inbox by marking the email as safe and adding onenzbill@billing.one.nz to your contacts.
You will see transactions on your bank statements showing as One NZ.
Our bank account numbers will not change.
Disregard any phishing communications suggesting otherwise.
And learn more about keeping safe online.
Changes to the ways you pay.
If you pay your bills by manual transfer in your online banking or banking app, the names of the accounts will change.
- Vodafone A has become One NZ A.
- Vodafone B has become One NZ B.
- Vodafone C has become One NZ C.
- Vodafone D has become One NZ D.
Please check the information provided on your bill to find out which account you need to pay into.
Your account type is shown on your bill.
If you’ve saved our banking details or pay via Direct Debit, you should continue to pay as usual.
For more information, check out ways to pay your bill.
If you used to pay your bill using our app, you’ll need to check for any app updates and look for a new One NZ app icon on your smartphone. Our App is now called My One NZ.
We will continue our transformation to simplify and become easier to use. We hope you enjoy the change
Rewards.
From the end of March, Rewards will continue to operate normally but change from red to green. There’s no change to your login details, cinema purchases, saved offers and presale access.
To access Rewards, visit https://rewards.one.nz/ or sign in through our My One NZ app.
If you have any questions about Rewards, please talk with us at hello@onenzrewards.nz
Business Customers.
As a business customer, there are some things for you to do to make your systems ready.
Wherever you may have us saved, please change our name from Vodafone New Zealand to One New Zealand Group Limited in your systems.
This could include in your accounting records, on your website or intranet or on your customer-facing materials.
You may also need to whitelist, update any email rules and change any of the email addresses you correspond with (including in your accounts payable systems) to end in @one.nz to ensure invoices are still received and remittance notices are still sent.
The front part of the email address remains the same.
If you use any product portals, look for URLs changing from Vodafone to One NZ.
If you have an Account Manager or support services, they will stay the same but any email addresses you use to contact them will be updated to end in @one.nz.
Our GST numbers will not change.
As always, we are here to support you with these changes.
If you have any questions please contact us.