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Our mobile network guarantee

30 day money back guarantee

We are so confident you’ll love our mobile network, that we offer a money back guarantee.

Join One NZ on a Pay Monthly plan and if you're not fully satisfied within the first 30 days, then get your money back. Guarantee terms apply.

Our mobile network now covers over 99% of the population from traditional cell towers. And we continue to expand mobile coverage with 4G and 5G. And you can go even further with NZ’s only satellite mobile network.

To take us up on our Mobile Network Guarantee, visit us in-store.

You can easily see where you'll get the best mobile coverage with us, and see how this extends into coastal, marine, and remote environments as well.

Our Guarantee Terms and Conditions apply.

Explore our FAQs about our Network Guarantee.

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
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