From 24 July 2019 you’ll see a line on your bill named “price adjustment”. This is because the Telco Levy Contribution charge of 99c incl. GST has been removed and the monthly price of your plan has increased by the same amount. Your total bill amount will stay the same.
When will this come into effect?
From 24 July 2019.
What does this mean if you have a One NZ pay monthly mobile or broadband plan?
Your total bill amount will stay the same.
From 24 July 2019 you’ll see a line on your bill named “price adjustment” for 99c incl. GST.
This will be applied to any pay monthly mobile and broadband connections you may have with us.
Call us on 0800 438 448 from a landline or 777 from a One NZ mobile if you have any questions about your bill.
What does it mean if you’re a One NZ business customer?
Your total bill amount will stay the same.
From 24 July 2019 you’ll see a line on your bill named “price adjustment” for 85c excl. GST.
The price adjustment applies to Business mobile and broadband connections that incurred the telecommunications levy contribution, depending on the agreement you have with us.
If you have any questions about your bill, please contact your Account Manager or call us on 0800 400 888 from a landline or 888 from a One NZ mobile.
Can I cancel my contract?
The overall effect of this change is neutral, because the total amount of your bill remains the same. You are entitled to cancel your contract, but you must pay an early termination charge if you terminate before the end of an agreed term.
Price adjustment FAQs
What is the price adjustment?
Is this a one-off charge?
Why have you increased my plan price?
The price adjustment is applied to which products?
- On Account mobile plans
- Home Phone Wireless
- Rural Wireless Broadband
- Home phone and broadband plans
The following product is excluded:
- Prepay
Business mobile and broadband products also incur the price adjustment, depending on the agreement you have with us.
What is the Telco Levy Contribution?
One NZ introduced a Telco Levy Contribution across pay monthly mobile and broadband plans in December 2015.
Is One NZ no longer charging a Telco Levy Contribution?
Has my plan price increased?
Yes your plan price has increased, but the overall amount you pay One NZ has not changed. This is because we've removed the Telco Levy Contribution charge.