Terms - Office Net Advanced
PART A – Product OVERVIEW
Our Office Net Unlimited Advanced products are fixed calling and broadband products. They include:
- Office Net Max
- Office Net Unlimited+
- Office Net Unlimited with VDSL
This service description sets out the terms and conditions that apply to the above Office Net plans. Additional terms apply to the Access that delivers these services to your sites.
When we use the term “Office Net Unlimited Advanced” in this Service Description we mean Office Net Max, Office Net Unlimited+ and Office Net Unlimited with VDSL.
PART B – OFFICE NET UNLIMITED ADVANCED SERVICES
1. Your Office Net Unlimited Advanced Service
1.1 Your Office Net Unlimited Advanced service will consist of the components set out in the following table:
| Component | Office Net Max and Office Net Unlimited+ | Office Net Unlimited with VDSL |
| Fixed Line Calling | Unlimited standard calling to NZ and Australia landlines and mobiles on a VOIP calling line. | |
| Fixed Line Broadband | Fixed Line Broadband (one Access line per Site) with unlimited broadband data. | |
| Equipment | Vodafone router. Panasonic phone and base station provided for first calling line, an additional Panasonic phone handset is provided for each additional calling line. | |
| Optional additional calling line | Office Net Unlimited Advanced plans allow customers to purchase up to an additional three VoIP calling lines if required. | |
| Access | Office Net Max and Office Net Unlimited+ are delivered over Fibre. The Fibre Access Service Description will also apply. | Office Net Unlimited Advanced with VDSL is delivered over VDSL. The DSL Access Service Description will also apply. |
1.2 Our agreement to provide Office Net Unlimited Advanced Services to you is conditional upon us confirming that we are able to supply Access to your Sites, and your confirmation to meet any additional costs or terms that might apply.
2. Fixed Line Calling Service
2.1 Your Fixed Line Calling Service is a VoIP service over your Fibre or VDSL Access. You may not combine Office Net Unlimited and Office Net Unlimited Advanced calling lines. Any additional calling lines must be of the same type.
- Office Net Unlimited Advanced Bundle: You can choose to purchase up to add three additional VOIP calling lines at an extra cost. There is a maximum of four Vodafone calling lines on Office Net Unlimited Advanced services.
Your Fixed Line Calling Service includes unlimited standard calling to New Zealand and Australian landlines and mobiles (“Included Calling”). Included Calling is standard person to person calls to standard New Zealand numbers and standard Australian numbers. Included Calling does not include: calls to Australian external territories (including Norfolk Island) or satellite services, calls to premium and special numbers in Australia and New Zealand, or Excluded Calls.
2.2 Your Fixed Line Calling Service only covers Included Calling. Your Fixed Line Calling Service does not cover Excluded Calls and any other call types that are not expressly specified as being included in your Fixed Line Calling Service, such as international calls. Excluded Calls, and other calls not covered by your Fixed Line Calling Service, will be charged at the rates set out in the Pricing Schedule or otherwise notified to you (“Chargeable Calls”).
2.3 All Chargeable Calls are charged on a minute plus minute basis (calculated to the next minute). There is a one minute minimum Charge for each call and the Charge for each call is rounded to the nearest cent.
2.4 You will be billed for your Office Net Unlimited services once your Fixed Line Calling Services are operational.
3. Office Net Unlimited Advanced Additional Calling Features and Add Ons:
3.1 The following calling features are available with your Office Net Unlimited Advanced Service for an additional monthly charge, as set out in the Pricing Schedule.
| Additional Call Features (Charges Apply) | Description |
| Voicemail | Allows unanswered callers to leave a voice message which can be checked from anywhere in NZ. |
| Call Control | Gives you PIN control over who can and cannot make chargeable Toll Calls from your phone line. |
| 0900 Call Block | Block 0900 calls from being made from your phone line. |
| Business Caller Display | Presentation of the incoming calling number on the User’s phone. |
| Call Diversion | Allows incoming calls to be diverted to another number. Calls Diversion can be set up from the phone line or remotely. Charges may apply for calls to numbers excluded from the Office Net Unlimited Service. |
| Emergency Call Divert | In the case of an unforeseen outage, we can divert calls to another number to maintain connectivity. |
| Call Waiting | An incoming call can be identified and answered by the User while they are in the middle of an existing active call. The User can toggle between both calls, disconnect the existing active call or conference in the second caller. |
| Call transfer | The ability to transfer a call to another phone number. |
| Multi Call | Enables the User to add a third caller to the conversation. |
4. Fixed Line Broadband Services
4.1 Speed: Statements about the speed of your Fixed Line Broadband Service are based on theoretical maximums and are not guarantees of continuous speed. The actual speed that your broadband connection can achieve will depend on a number of factors which may include: your equipment (including your computer and Wi-Fi capability); your internal and external premises wiring; your Access Type; the distance of your premises from the exchange; New Zealand and overseas networks; internet traffic congestion; other environmental factors; how many other people are using it at the time. In really good conditions on Office Net Max, we expect you’ll get download speeds of 700-900Mbps and upload speeds of 400-450 Mbps.
Office Net Unlimited Advanced Bundle speeds: | ||
| Office Net Max | Office Net Unlimited+ | Office Net Unlimited with VDSL |
Download up to 900 Mbps Upload up to 450 Mbps | Download up to 100 Mbps Upload up to 100 Mbps | Download up to 70 Mbps Upload up to 10 Mbps |
4.2 Performance: Your Access to your Fixed Line Broadband Service and the available bandwidth is shared with other broadband Users. The performance of your Fixed Line Broadband Service may vary from time to time where there is above average broadband traffic over the network.
4.3 Tuning: changes in the environment impacting on our network and your premises can alter the electrical interference encountered, and cause unwelcome error rates or even instability. Because of this, we may tune your Fixed Line Broadband Service on a regular basis. The speed and performance of your Fixed Line Broadband Service may change as a result of these environmental changes and our tuning of the Service.
5. Equipment
5.1 We will supply you with a router. This router holds secure configuration information required for your Fixed line calling VoIP service to work with our Network. The Fixed line calling VoIP service will not work with another router. This router remains our Equipment and must be returned at the end of the term. We may charge you for this Equipment if it is not returned.
5.2 Office Net Unlimited Advanced provided phone services are compatible with the Panasonic phones included only. Other analogue, DECT or IP handsets are not supported. The included base station must be plugged into a LAN port at the back of the supplied router. Any Panasonic equipment provided as part of a Vodafone provided phone service becomes your property once this contract is signed.
PART C – Pricing
6. Pricing Overview
6.1 Refer to the Pricing Schedule for details of the applicable Charges.
6.2 If you terminate your Office Net Unlimited Advanced Service before the end of the Service Initial Term, Early Termination Charges will apply as set out in the Commercial Schedule.
7. Installation
A standard charge will apply for installations that we consider to be simple as set out at in the Pricing Schedule.
7.1 If we consider that any installation is not simple, our charges for that installation will be charged on a time and materials basis and we will consult with you to agree on the costs (or the basis of such costs) prior to incurring them.
7.2 Your Access will be installed first. In some cases, characteristics of your Access line(s) may mean we are unable to supply you with Office Net Unlimited Advanced at a particular Site. If this occurs, we will investigate alternative access with you. In some cases we will attempt to re-activate your previous connection, but we cannot guarantee reactivation will be successful.
7.3 Once your Access is operational, we will install your Office Net Unlimited Advanced Service.
8. Sites
8.1 Please refer to the Pricing Schedule for details of your sites which will receive the Services provided under this Service Description.
PART D – SUPPORT
9. Support
9.1 The Fixed Services Service Level Schedule applies to your Office Net Unlimited Advanced service.
PART E – OTHER Terms and conditions
10. Service Limitations
10.1 Our Internet Acceptable Use Policy applies to your use of Office Net Unlimited Advanced. You can find this policy on our website at www.vodafone.co.nz, and it is updated from time to time. We may suspend your Service with immediate effect if you do not use Office Net Unlimited Advanced in accordance with this policy.
10.2 In addition to the terms in the Legal Schedule, you may not use Office Net Unlimited Advanced services:
- for contact centres, telesales, auto-dialling, continuous call forwarding, telemarketing or multiple simultaneous calling or any other activity that we consider to be non-standard usage; or
- for resupply, resale, on-sale or any other supply to a third party (whether in whole or in part)
10.3 We may decline to supply you with Office Net Unlimited Advanced services, or suspend or terminate your Office Net Unlimited Advanced service (in whole or part) if we consider that your use or a User’s use of your Fixed Line Broadband Service is not in accordance with paragraph 10.2 above.
10.4 Your Office Net Unlimited Advanced Service is reliant on mains power. Disruption of power will affect your Office Net Unlimited Advanced Service. We are not liable for any service failure you suffer as a result the services being unavailable or interrupted due to a disruption to your power. In the event of power outage, connection to Emergency Services (111) will NOT BE POSSIBLE. Please ensure you have an alternate means of contacting Emergency Services in case of mains failure.
10.5 Office Net Unlimited Advanced may not be compatible with Alarm Line Monitoring or as an emergency telephone service for locations such as elevators.
10.6 Office Net Unlimited Advanced Fixed Line Calling Services share the broadband connection. Calls across your Fixed Line Calling Service may decrease the speed of your Fixed Line Broadband Service for the duration of the call. Network congestion may impact call quality in some circumstances.
11. Your responsibilities:
11.1 Security: Unless there is a separate agreement in place between you and us to the contrary, the internal security of your IT and telecommunications networks is your own responsibility. You will maintain strong password strength for all aspects of your LAN network and voicemail password protection to protect your business from malicious attack.
11.2 You are responsible for:
- any required operating system configuration on your computer and connecting any local area network or computer network to the Office Net Unlimited Advanced Service;
- local area network or computer equipment and any related cabling;
- ensuring that your existing computer and other equipment at your Sites is working properly and can support your Office Net Unlimited Advanced Service.
- any power required by equipment that we install to support the Office Net Unlimited Advanced Service,
Unless we provide any of the above items to you as a separate service.
12. Definitions
In this Service Description in addition to the terms defined elsewhere in the Agreement, the following defined terms will apply to this Service Description:
Access means Fibre or VDSL Access.
Add-On means any additional features, options and services which can be purchased for an additional charge or which we provide as part of a pricing plan.
Agreement means your agreement with us under which we provide you with Office Net Max, Office Net+, or Office Net Unlimited with VDSL and which includes the components set out in paragraph 1.1.
Chargeable Calls means all calls made from your Fixed Line Calling Service except for Included Calls.
Charges means the charges payable to us under your Agreement.
Excluded Calls means any call types which are stated on our website at www.vodafone.co.nz as being excluded from your Pricing Plan or metered outside your Pricing Plan. These include: 0900, Audio Conferencing, Carrier Access codes, Paging Services, Direct dial to Tele-paging, Directory Assistance and International Directory Assistance, Satellite Calls (Inmarsat) and any numbers not included in the standard calling proposition;
Fixed Line Broadband Service means any fixed line broadband service that Vodafone provides to you or your Users as part of Office Net Unlimited Advanced (where it is available at your Sites);
Fixed Line Calling Service means any fixed line calling service that we provide to you or your Users as part of Office Net Unlimited Advanced (where the service is available at your Sites); and
Included Calling has the meaning set out in paragraph 2.2.
Pricing Plan(s) means your plan for your Office Net Unlimited Advanced Service(s)
VoIP means Voice over Internet Protocol.