1. Your Business 4G/5G Broadband Service

1.1 Your Business 4G/5G Broadband service will consist of the components set out in the following table, which are further described below (“Business 4G/5G Broadband Service”):

1.2 Our agreement to provide Business 4G/5G Broadband Service to you is conditional on us confirming that we are able to supply Access to your Site/s, and your confirmation to meet any additional costs or terms that may apply.

1.3 Performance: The performance of your Wireless Broadband service may vary from time to time where there is above average traffic over the network and continuous 5G coverage cannot be guaranteed.

1.4 Fair Use Policy: Use of your Wireless Broadband Service is subject to our Fair Use Policy, which is available on our website one.nz/legal/policy/fair-use/.

1.5 Traffic Management Policy: We reserve the right to manage traffic at peak times to improve the overall performance and experience among our customers. In particular, we reserve the right to prioritise specific types of traffic over other traffic at times of congestion (and for limited time periods) where we consider there will be significant customer interest in the specific type of traffic and prioritisation is necessary to ensure customers receive an acceptable experience.

1.6 If you have a monitored security or medical alarm, you’ll need to check with your alarm company whether your alarm needs to be upgraded from one that uses a traditional phone line to one that will work over mobile or broadband.

1.7 Your Business 4G/5G Broadband Service is reliant on mains power. Disruption of power will affect your Wireless Broadband. We are not liable for any service failure you suffer as a result the services being unavailable or interrupted due to a disruption to your power. In the event of power outage, connection to Emergency Services (111) will NOT BE POSSIBLE. Please ensure you have an alternate means of contacting Emergency Services in case of mains failure.

1.8 Your modem/router contains a One NZ SIM card. You may not use this SIM card in any other device. This includes, but is not limited to mobile phones, tablets and other 4G/5G devices. If we identify that you are using your SIM in another device, we may ask you to return the SIM to the provided device, or restrict/cancel your service. The SIM remains the property of One NZ and must be returned on request.

1.9 You may only use your Wireless Broadband modem/router and SIM card at the location you specify at the time you sign up for Wireless Broadband. One NZ manages the capacity of our network carefully to ensure a consistent and reliable service, and we approve the use of Wireless Broadband services at the specified address with that in mind. If you would like to move your Wireless Broadband service to a new location, please call us on 0800 400 888. We will determine if this is possible based on the address you’re moving to.

1.10 On some plans, a Static IP may be added at no additional charge. The Static IP you are assigned is for use on Business Wireless Broadband only. Activation may take up to 7 days. If you move to a different product that has Static IP available we will need to assign you a new Static IP. If you move to a product that does not have Static IP available you will not be able to take your Static IP with you.

2. Phone Service

2.1 Phone service is only available on eligible plans.

2.2 Your phone line is a VoLTE service provided over your Wireless Broadband Access. There is a maximum of one phone line on Business 4G/5G Broadband Plans. Your phone line requires mains power and broadband coverage to operate. If power is not available (e.g. during a power outage) broadband and any services that rely on it (including your Phone Line) will stop working unless you have a battery backup at your place. This includes emergency calls to 111.

2.3 Equipment: We will provide you with a modem/router. The modem holds secure configuration information required for your phone line service to work on our network. Your phone line will not work with any other router.

2.4 Wireless Broadband Phone Services are compatible with standard analogue and DECT phones only. IP handsets are not supported. Phones or their base station must be plugged into the allocated port on the back of the supplied router.

2.5 If you have a monitored security or medical alarm, you’ll need to check with your alarm company whether your alarm needs to be upgraded from one that uses a traditional phone line to one that will work over mobile or broadband.

2.6 Other services that require a traditional phone line to work (like fax machines or interactive features of Sky Digital) are incompatible with Wireless Broadband.

2.7 Your Phone Line Service includes unlimited standard phone calls to New Zealand landlines (“Included calls”). Included calls are standard person-to-person calls to New Zealand landline numbers.

Included phone does not include: calls to New Zealand mobiles, satellite services, premium or special numbers, international calls or Excluded Calls.

Any calls not covered by your Phone Line Service will be charged at the rates set out in the Pricing Schedule or otherwise notified to you (“Chargeable Calls”).

2.8 You may also request an add-on which includes unlimited standard phone calls to New Zealand mobiles, and unlimited standard phone calls to Australian mobiles and landlines, there is no charge for this. If you take this add on, standard phone calls to New Zealand mobiles and Australian landlines and mobiles will be considered “Included Calls”.

2.9 All Chargeable Calls are charged on a minute plus minute basis (calculated to the next minute). There is a one minute minimum Charge for each call and the Charge for each call is rounded to the nearest cent.

2.10 Chargeable calls to some countries have a ‘capped rate’ as outlined at one.nz/broadband/phone-calling-rates/. For these countries, calls are charged on a minute plus minute basis up to the cap specified for a 2 hour call. If you remain on the call after 2 hours, your call will be charged at a per minute rate for the remainder of your call.

2.11 Calling Line Additional Calling Features

The following calling features are available with your Wireless Broadband Service for an additional monthly charge.

3. Pricing Overview

3.1 Refer to the Pricing Schedule for details of the applicable Charges.

3.2 If you terminate your Wireless Broadband service before the end of the Service Initial Term, Early Termination Charges will apply as set out in the Commercial Schedule.

4. Installation

4.1 Wireless Broadband requires a One NZ Wireless Broadband modem/router.

4.2 Wireless Broadband Access is only available in 4G/5G coverage areas with sufficient capacity. 4G/5G coverage is not available everywhere.

4.3 Installation of the Wireless Broadband modem/router can be performed by the customer using the instructions provided. Once installed, you are responsible for the care and maintenance of the Wireless Broadband modem/router.

4.4 After the installation and activation of the Wireless Broadband modem/router, the customer should contact One NZ on 0800 400 888 if they experience any issues. We can perform additional checks to make sure coverage and capacity is sufficient for the service to work. If there is insufficient coverage, the customer can return the product in accordance with the terms of our 30 Day Network Guarantee.

4.5 The modem/router contains a SIM card. You may not use this SIM card in any other device. For the avoidance of doubt this includes, but is not limited to mobile phones, tablets and other 4G/5G devices. If we identify that you are using your SIM in another device, we may ask you to return the SIM to the provided device, or restrict or cancel your service. The SIM remains the property of One NZ and must be returned on request.

4.6 You may only use your Wireless Broadband modem/router and SIM card at the location you specify at the time you sign up for Wireless Broadband. One NZ manages the capacity of our network carefully to ensure a consistent and reliable service, and we approve the use of Wireless Broadband services at the specified address with that in mind. If you would like to move your Wireless Broadband service to a new location, please call us on 0800 400 888. We will determine if this is possible based on the address you’re moving to.

4.7 If you are moving to a location outside our current Wireless Broadband coverage area, you will need to terminate your contract with us. Early Termination Charges may apply.

4.8 The Wireless Broadband modem/router requires mains power. In the event of a power failure, internet and phone line services will not be available. This includes calling to emergency services (for example, 111).

5. Sites

Please refer to the Pricing Schedule for details of your sites which will receive the Services provided under this Service Description (if applicable).

6. Support

6.1 If you experience a fault please call us on 888 or your standard One NZ support number.

7. Service Limitations

7.1 Our Internet Acceptable Use Policy applies to your use of Wireless Broadband. You can find this policy on our website at one.nz, and it is updated from time to time. We may suspend your Service with immediate effect if you do not use Wireless Broadband in accordance with this policy.

7.2 In addition to the terms in the Legal Schedule, you may not use Wireless Broadband services:

(a) for contact centres, telesales, auto-dialling, continuous call forwarding, telemarketing or multiple simultaneous calling or any other activity that we consider to be non-standard usage; or

(b) for resupply, resale, on-sale or any other supply to a third party (whether in whole or in part).

7.3 We may decline to supply you with Wireless Broadband services, or suspend or terminate your Wireless Broadband service (in whole or part) if we consider that your use or a User’s use of your Wireless Broadband service is not in accordance with paragraph 7.2 above.

7.4 Your Business 4G/5G Broadband Service is reliant on mains power. Disruption of power will affect your Wireless Broadband. We are not liable for any service failure you suffer as a result the services being unavailable or interrupted due to a disruption to your power. In the event of power outage, connection to Emergency Services (111) will NOT BE POSSIBLE. Please ensure you have an alternate means of contacting Emergency Services in case of mains failure.

7.5 Business 4G/5G Broadband may not be compatible with Alarm Line Monitoring or as an emergency telephone service for locations such as elevators.

7.6 Wireless Broadband Calling Services share the broadband connection. Calls across your Calling Line Service may decrease the speed of your Wireless Broadband Service for the duration of the call. Network congestion may impact call quality in some circumstances.

8. Your Other Responsibilities

8.1 Security: Unless there is a separate agreement in place between you and us to the contrary, the internal security of your IT and telecommunications networks is your own responsibility. You will maintain strong password strength for all aspects of your LAN network and voicemail password protection to protect your business from malicious attack.

8.2 You are responsible for:

(a) any required operating system configuration on your computer and connecting any local area network or computer network to the Wireless Broadband service;

(b) local area network or computer equipment and any related cabling;

(c) ensuring that your existing computer and other equipment at your Sites is working properly and can support your Wireless Broadband

(d) any power required by equipment that we install to support the Wireless Broadband,

unless we provide any of the above items to you as a separate service.

9. Definitions

In this Service Description, in addition to the terms defined elsewhere in the Agreement, the following defined terms will apply to this Service Description:

Access means One NZ’s 4G/5G mobile Network.

Add-on means any additional features, options or services which can be purchased for an additional charge or which we provide as part of a pricing plan.

Agreement means your agreement with us under which we provide you with a Wireless Broadband service which includes the components set out in paragraph 1.1.

Calling Line means any calling service we provide to you or your users as part of Wireless Broadband (where the service is available at your Site/s)

Chargeable Calls means all calls made from your Calling Line except for Included Calls.

Excluded Calls means any call types which are stated on our website at one.nz as being excluded from your Pricing Plan or metered outside your Pricing Plan. These include: 0900, Audio Conferencing, Carrier Access codes, Paging Services, Direct dial to Tele-paging, Directory Assistance and International Directory Assistance, Satellite Calls (Inmarsat) and any numbers not included in the standard calling proposition.

Included Calls has the meaning set out in paragraphs 2.7 and 2.8.

VoLTE is the access method used to make calls on your phone line. This is a phone line provided over One NZ’s 4G/5G mobile network.