Prepay Top Ups

Links to guides on how to top up your Prepay service, setting up Auto Top Ups or other Top Up queries

Zero credit on Prepay?

If your Prepay credit gets to zero, you'll need to Top Up your credit to use data, make outgoing calls or send TXTs.

Add-Ons | Manage a Prepay service by TXT

This page provides the TXT codes you can use to check your Prepay balances.

My One NZ | View usage

This page explains how to check Call, TXT and Data usage through our website, My One NZ App and CustomerZone

Run out of data on $19 or $29 plan | Prepay Carry Over

Want to buy more data? You can buy more data by getting a Prepay Deal using My One NZ

Help with Mates Prepay

This article covers the most common questions and answers about Mates Prepay.

Will my Prepay Add-On still work if I've used IOU?

Yes. Your Add-Ons will still work if you've used Prepay IOU, until the Add-On expires or you renew it.

What do video calls cost on Prepay?

Video Calls - $0.49/min to One NZ mobiles.

Set up an Auto Top Up on Prepay, but no credit?

Once you have set up an Auto Top Up, it will work from when you have set your Auto Top Up to happen. For example, when your credit reaches $5 or less.

Prepay | Top Up another person's mobile

This article explains how to top up another person's Prepay mobile using a credit card or voucher through the My One NZ app.

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