Prepay Top Ups
Links to guides on how to top up your Prepay service, setting up Auto Top Ups or other Top Up queries
Prepay | About Zero Credit
This article explains what you can do if you have no credit on your Prepay account.
Mobile | Manage services by TXT
This article provides a list of different TXT codes that you can use to manage your One NZ mobile services.
Add-Ons | Manage a Prepay service by TXT
This page provides the TXT codes you can use to check your Prepay balances.
My One NZ | View usage
This page explains how to check Call, TXT, Data and Internet usage through our website, My One NZ App and CustomerZone
Will my Prepay Add-On still work if I've used IOU?
Yes. Your Add-Ons will still work if you've used Prepay IOU, until the Add-On expires or you renew it.
Prepay | What do video calls cost?
This article explains how much video calls cost to make on our Prepay plans.
Set up an Auto Top Up on Prepay, but no credit?
Once you have set up an Auto Top Up, it will work from when you have set your Auto Top Up to happen. For example, when your credit reaches $5 or less.
Prepay | Top Up another person's mobile
This article explains how to top up another person's Prepay mobile using a credit card or voucher through the My One NZ app.
Prepay | Buy a Prepay Deal
This article explains how you can buy a Prepay deal using the My One NZ app or through our website.