Prepay Auto Top Up | Change Auto Top Up
This page explains how you can change an Auto Top Up that you previously set up.
Prepay Top Ups
Links to guides on how to top up your Prepay service, setting up Auto Top Ups or other Top Up queries
Cancel an account or service
This article contains links to our web pages that explain what to do if you want to disconnect their One NZ services and cancel their plan.
My One NZ | Check what plan you are currently on
This article explains how to check what your current plan is through the My One NZ.
Prepay | About Zero Credit
All about what you can do if you have no credit on your Prepay.
Mobile | Manage services by TXT
This article provides a list of different TXT codes that you can use to manage your One NZ mobile services.
Account management | General TXT services
This article shows useful TXT services to available to both Pay Monthly (On Account) and Prepay connections.
Mobile | Data isn't working on a new SIM card
This article contains steps to get mobile data working with a new SIM card.
My One NZ | View usage
This article explains how to check Call, TXT, Data and Internet usage and see how much data you may have left through our website, My One NZ App and CustomerZone
TXT alerts about data sent to another device
Notifications can only be sent to the device using the mobile data. If you're on a corporate stream plan or an iPad you will not be able to receive TXT notifications.