Prepay Auto Top Up | Change Auto Top Up
This page explains how you can change an Auto Top Up that you previously set up.
View and Understand your Bill
Guides on how to check your bill, how to read your bill and how to change how you receive your bill
Making a Change
Name change/change of ownership forms, relocation request form, guides on how to change your services or make a change to how you pay
Prepay Top Ups
Links to guides on how to top up your Prepay service, setting up Auto Top Ups or other Top Up queries
My One NZ | Delete an account
To delete your My One NZ account, you need to contact us (it cannot be deleted using self-service).
Direct Debit | Cancel Direct Debit from a Bank Account using My One NZ app
This page explains how to cancel a Direct Debit from a bank account using the My One NZ app.
My One NZ | Change Billing Account Name
This page explains how to update your Billing Account name on the My One NZ.
My One NZ | Check orders
This article explains how you can check Online Shop orders that you have submitted through our My One NZ App.
My One NZ | Check what plan you are currently on
This article explains how to check what your current plan is through the My One NZ.