My One NZ | How to add your passkeys
Passkeys are a simple and secure way to sign in to My One NZ without a password. Depending on your device, you can use your face, fingerprint, screen lock or device PIN.
My One NZ | Manage your passkeys
Depending on your device, you can use your face, fingerprint, screen lock or device PIN.
My One NZ | Remove your passkeys
Depending on your device, you can use your face, fingerprint, screen lock or device PIN.
My One NZ | Set up Direct Debit from a credit card
This page explains how to set up a direct debit from a Credit Card (VCC) using My One NZ
My One NZ | Add or Update a Credit Card
We are excited to help you easily register or update your Credit/Debit card on your My One NZ profile! You can conveniently do this through our user-friendly app or on our website. Enjoy seamless and secure transactions with just a few clicks!
My One NZ | Make an Online EFTPOS payment
This article explains how to pay your bill using Online EFTPOS through the My One NZ App and web.
Prepay Auto Top Up | Change Auto Top Up
This page explains how you can change an Auto Top Up that you previously set up.
View and Understand your Bill
Guides on how to check your bill, how to read your bill and how to change how you receive your bill
Making a Change
Name change/change of ownership forms, relocation request form, guides on how to change your services or make a change to how you pay