This page explains how to set up a direct debit from a Credit Card (VCC) using My One NZ
Before you begin
This process is only compatible if your bill shows One NZ A, find out how to check if you're account is One NZ A,B or C.
If you are going to use the My One NZ App, ensure the My One app is installed and registered
Steps
My One NZ App
- Sign into the My One NZ app
- Tap Accounts & Services
- Select the account you want to pay
- Tap Pay Bill & Topup
- Tap Direct Debit
- Select the Account you wish to pay by Direct Debit
- In the What payment type do you want to use section, select Credit/Debit card then select Add new credit/debit card or select an existing registered credit card
- Tap Continue
- If you selected Add new debit/credit card then enter your credit card details, then tap Pay Securely
- Tap to confirm you have authority over the Credit / Debit Card and accept the terms and conditions
- Tap Set up Direct Debit
Your bank may request for additional authorisation to complete this request.
My One NZ Web
- Sign into My One NZ, selecting My One NZThe Account summary screen appears
- From the top-menu, point your mouse cursor over Account settings and select Manage payment options
The Manage payment options screen appears
- In the Direct Debit from your credit card section, click Set up a direct debit now
The One NZ Variable Credit Card (VCC) Agreement screen appears
- From the Account drop-down menu, select the required billing account
- From the Credit/Debit card drop-down menu, select the relevant registered credit card
- Alternatively, you can choose to pay with another credit/debit card - you will be asked for your card details
- Click Continue
The Confirmation of direct debit screen appears
- Tick the terms and conditions checkbox
- Click Set up direct debit
After the request is processed, a confirmation screen appears
- Click Done
What to do if that didn't work?
You can alternatively setup a direct debit through Internet Banking
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My One NZ App
If you experience issues with adding your credit card, try updating your default web browser on your phone. If the issue persists, log in via a computer or laptop using My One NZ Web.
My One NZ Web
If you experience issues with adding your credit card, update your default web browser version. If that doesn’t work, try using a different web browser.