My One NZ | Set up Direct Debit from a credit card

Published on: 25/11/2024 02:36 PM

This page explains how to set up a direct debit from a Credit Card (VCC) using My One NZ

Before you begin

This process is only compatible if your bill shows One NZ A, find out how to check if you're account is One NZ A,B or C.

If you are going to use the My One NZ App, ensure the My One app is installed and registered

A $1 temporary transaction fee will be charged to your credit card to confirm that the credit card is valid. This will be returned within 7 days.

If you've got an unpaid invoice, you'll need to pay it manually:

Steps

My One NZ App

  1. Log into the My One NZ app
  2. Tap Pay Bill & Topup
    Pay bill and top up menu item highlighted red
  3. Tap Direct Debit
    Screenshot My One NZ App Direct Debit
  4. In the What payment type do you want to use section, select Credit/Debit card
    Credit or debit card menu item highlighted
  5. Select the Account you wish to pay by Direct Debit
    Screenshot My One NZ App Direct Debit Account
  6. You can:
    • Select an existing registered credit card
      or
    • Select Add new credit/debit card and then add your Credit Card details
  7. Tap Continue
    Screenshot My One NZ App DD Continue
  8. Tap to confirm you have authority over the Credit / Debit Card and accept the terms and conditions
  9. Tap Set up Direct Debit
    Your bank may request for additional authorisation to complete this request.

My One NZ Web

  1. Log into My One NZ, selecting My One NZ
    Screenshot My One NZ Web sign in
    The Account summary screen appears
  2. From the top-menu, point your mouse cursor over Account settings and select Manage payment options
    The Manage payment options screen appears

    Screenshot My One NZ Web Manage Payment Options
  3. In the Direct Debit from your credit card section, click Set up a direct debit now
    The One NZ Variable Credit Card (VCC) Agreement screen appears
    Grey set up a direct debit now button
  4. From the Account drop-down menu, select the required billing account
    Account drop-down menu
  5. From the Credit/Debit card drop-down menu, select the relevant registered credit card
    • Alternatively, you can choose to pay with another credit/debit card - you will be asked for your card details
    Credit or debit card drop-down menu
  6. Click Continue
    The Confirmation of direct debit screen appears
    Green continue button
  7. Tick the terms and conditions checkbox
    Terms and conditions checkbox
  8. Click Set up direct debit
    After the request is processed, a confirmation screen appears
    Green set up direct debit button
  9. Click Done
    Green done button

    What to do if that didn't work?

    You can alternatively setup a direct debit through Internet Banking .

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    Credit card My One NZ App Direct Debit Fixed Line Broadband My One NZ web Pay Monthly Wireless Broadband