Broadband | Available Plans
This article contains a link to where you can sign up to one of our Fibre, HFC, ADSL, VDSL or Wireless Broadband plans.
Broadband | Modem Guides
This article provides a link to our modem setup guides
Broadband | Relocate Services
This article explains how you can request to move your Broadband services to another address.
Outages | Check for outages in your area
This article explains how you can check for any events that may be impacting your services.
Broadband | Fix Slow Speed Issues
This article provides steps to help you troubleshoot slow speed internet connection issues.
Direct Debit | Cancel Direct Debit from a Bank Account using My One NZ app
This page explains how to cancel a Direct Debit from a bank account using the My One NZ app.
DN8245 | Update Firmware
This article explains how to update the firmware on DN8245 modem.
Cancel an account or service
This article contains links to our web pages that explain what to do if you want to disconnect their One NZ services and cancel their plan.
SmartWifi X80 | Set up the modem
This page explains how to set up a SmartWifi X80 for Business Wireless
SmartWifi X53 | Set up the modem
This page explains how to set up a SmartWifi X53 for Business Fibre.