We are excited to help you easily register or update your Credit/Debit card on your My One NZ profile! You can conveniently do this through our user-friendly app or on our website. Enjoy seamless and secure transactions with just a few clicks!

Before you begin

Getting Started

Before you begin, please note that this process is not compatible with One NZ C accounts. You can easily check if you are a One NZ A, B or C customer .

Updating Your Card

Good news! You only need to update your card once, whether it's for one-off payments or direct debits. The process of updating the credit card expiry date is the same as adding a new card.

Convenience Charge

A small convenience charge applies to all one-off credit card payments (even if your card is registered). This charge does not apply to direct debits from credit cards:

• 1% charge for Visa and Mastercard
  
• 2% charge for American Express
  

Card Storage and Limits

The My One NZ app can store up to 10 cards per Primary connection. A credit card can be re-registered against a billing account up to 5 times per 12 months. It may take up to 3 days for a credit card registration to complete. Rest assured, your card information is stored securely on our credit card processor's encrypted database and is not stored on any of our systems.

Other Payment Options

If you need to make a one-off payment, check out our Pay by credit card through the app article.

Direct Debit Options

Consider setting up a direct debit so you don't have to worry about paying your bills manually in the future:

• Setup a Credit Card direct debit
• Setup a direct debit from your bank account
  

Steps

Follow the steps below to add or change a credit card that is registered on your My One NZ Account.

My One NZ App

1. Log into the My One NZ app
2. Scroll down and tap on Saved Cards

3. Click Add new card

4. Enter your card details
5. Tap Submit

Your credit card is now registered in My One NZ

My One NZ Web

1. Log into My One NZ , selecting My One NZ
   
   

   

   2. From the navigation at the top of the page, point your mouse cursor over Account settings and select Manage payment options
   

   

   3. From the Add or manage saved cards row, click Register your card
   

   

   
   4. Click Add a new card 
   5. Enter your card details
   6. Click Submit

Support

Contact us (24 hours a day, 7 days a week)