My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
My One NZ | Buy a Prepay Deal
This article explains how you can buy a Prepay deal using the My One NZ app or through our website.
My One NZ | Remove credit card
This article explains how to remove a registered credit card from the My One NZ.
Prepay | Check if an Add-On is active
Discover the different ways you can check the status of your Prepay Add-On.
Prepay | How to Top Up Via Credit Card
Use these handy steps about how to top up your Prepay account with your debit/credit card.
My One NZ | Change a connection's username/nickname
If you are the primary account holder, you can personalise the names of connections which appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
Prepay | Top Up Via Recharge Voucher
This article contains steps to op up your Prepay by using a recharge voucher.
My One NZ | Set up Direct Debit from a credit card
This page explains how to set up a direct debit from your Credit Card (VCC) using My One NZ.
My One NZ | Set up Prepay Auto Top Up with a payment card
This page explains how to set up a Prepay Auto Top Up with a credit card or debit card using My One NZ.