This article explains how you can change or update the way your invoice is sent to you.
Before you begin
There are two ways you can get your monthly bill:
- By email, as a PDF attachment that you can store and print as needed
- By post, a paper version is available but costs $2.50 (inc GST)
Confirm you are following the correct process by checking if you are a One NZ A,B or C customer .
To use the My One NZ App. ensure you have installed and registered the My One NZ App on your mobile device.
You can also view your bill through My One NZ
If you choose to receive your bills by email, you will no longer receive paper bills.
You must have the appropriate access on the account to make changes.
Steps
My One NZ App (One NZ A and One NZ B)
- Log into the My One NZ app
The main dashboard appears - Scroll down and tap Accounts and Billing
- Tap Bill Preference
- Under Bill delivery method tap the method you would like to receive your bills
If you select Receive bills by email, you will need to enter the email address you want your bills to be sent to
- Tap Save
My One NZ Web (One NZ A)
- Log into My One NZ
, selecting My One NZ
- Point your mouse cursor over Account Settings and select Billing settings
- In the Billing delivery method section, click Edit
- Select how you would like to receive your bill and enter your details. Click Save
My One NZ Web (One NZ B)
- Log into My One NZ
, selecting Internet & landline
- In the My One NZ section, click My Bills
The My bills screen appears - In the Please select one of the following delivery options section, select either Email or Email and Post ($1.99)
- Click Update invoice options
CustomerZone
- Sign in to Customer Zone .
- Select Change beside Billing Address (Postal/email).
- Check the Online Only box.
- Enter the email address you want your bill sent to.