Mobile Help & Support

Troubleshoot technical Mobile issues, device support guides, mobile services and app guides, and support with other mobile related queries including scams and fraud.

Mobile Help & Support

Technical Issues

Fix problems with mobile data

Fix problems with making and receiving calls

Emergency Calls Only or No Service message on my mobile

Data not working new SIM card

Check network status

Check Coverage

Device Support

Mobile Device Guides

Help with a Lost or stolen phone

Phone Insure Support

General Support

View Mobile Usage

My One NZ App User Guides

Mobile safety tips

Store Locator

Online Order Returns/Exchange

Missing payments

Make a complaint

Bereavement Support

Mobile Service User Guides

One Upgrade

Roaming

Premium TXT services

OneNumber

Block list

Mobile short code

CallMe

Data Angel Overseas

Scams and Fraud

Fraud and Scams Guide

Scam Alerts

Scam Calls

Scam TXTs