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Mobile Help & Support
Troubleshoot technical Mobile issues, device support guides, mobile services and app guides, and support with other mobile related queries including scams and fraud.
Mobile Help & Support
Technical Issues
Fix problems with mobile data
Fix problems with making and receiving calls
Emergency Calls Only or No Service message on my mobile
Data not working new SIM card
Check network status
Check Coverage
Device Support
Mobile Device Guides
Help with a Lost or stolen phone
Phone Insure Support
General Support
View Mobile Usage
My One NZ App User Guides
Mobile safety tips
Store Locator
Online Order Returns/Exchange
Missing payments
Make a complaint
Bereavement Support
Mobile Service User Guides
One Upgrade
Roaming
Premium TXT services
OneNumber
Block list
Mobile short code
CallMe
Data Angel Overseas
Scams and Fraud
Fraud and Scams Guide
Scam Alerts
Scam Calls
Scam TXTs