This article contains details about One Upgrade and how it works.
What is One Upgrade?
One Upgrade is the Add-On that lets you upgrade your phone before you've finished your current interest free term. We'll wipe the remainder of your contract and start you up on a new one.
Who is eligible for One Upgrade?
One upgrade is available to consumer and business customers purchasing a new phone in any One NZ retail store or online on an interest free term with any consumer or business pay monthly mobile plan.
The One Upgrade add-on is only available to customers through One NZ retail stores.
How much is One Upgrade?
You must pay $10 inc GST per month to add One Upgrade.
If you wish to upgrade to a new phone during your interest free term:
- you must pay a one-off redemption fee ranging from $0 - $299. See "Calculating Redemption Fee" below; and
- you must purchase your new phone on an interest free plan with any pay monthly mobile plan.
How to get One Upgrade?
You can only add One Upgrade when you purchase a new phone on interest free in one of our One NZ retail stores or online - so make sure you talk to us then.
You should know
Current phone repayments
- You purchase a new phone on a new interest free term with any pay monthly mobile plan;
- You come into our store and return your existing phone to us, with your ID;
- You pay the applicable redemption fee (based on the condition of your phone); and
- Your monthly phone repayment and One Upgrade fees are not overdue.
Available phones
Store Process
- Back up your personal data
- Remove your Apple iCloud/ Google account
- Factory reset your phone from the phone menu
- Remove any physical SIM or SD cards from your phone
- Get your new phone and plan set up on a new interest free term
How does the Redemption Process works?
Our team will assess the condition of your phone in store, and you will need to pay a redemption fee between $0 and $299 depending on the condition of your phone and where you are in your interest free term.
You'll then choose your new phone, we'll do a quick credit check, and set you up on a new interest free plan, and if that's all good you're good to go.
Check our One Upgrade | How to redeem for more information.