One Upgrade | About

Published on: 10/05/2024 10:51 AM

This article contains details about One Upgrade and how it works.

What is One Upgrade?

One Upgrade is the Add-On that lets you upgrade your phone before you've finished your current interest free term. We'll wipe the remainder of your contract and start you up on a new one.

Who is eligible for One Upgrade?

One upgrade is available to customers purchasing a new phone in any One NZ retail store or online on an interest free term with any pay monthly mobile plan.

The One Upgrade add-on is available to One NZ consumer customers only.

How much is One Upgrade?

You must pay $10 inc GST per month to add One Upgrade.

If you wish to upgrade to a new phone during your interest free term:

you must pay a one-off redemption fee ranging from $0 - $299. See "Calculating Redemption Fee" below; and
you must purchase your new phone on an interest free plan with any pay monthly mobile plan.

How to get One Upgrade?

You can only add One Upgrade when you purchase a new phone on interest free in one of our One NZ retail stores or online - so make sure you talk to us then.

You should know

Current phone repayments

The remaining payments of your current interest free term will be cleared if:

You purchase a new phone on a new interest free term with any pay monthly mobile plan;
You come into our store and return your existing phone to us, with your ID;
You pay the applicable redemption fee (based on the condition of your phone); and
Your monthly phone repayment and One Upgrade fees are not overdue.

Available phones

As long as our store has stock and it's available on an interest free term - it doesn't matter if it's cheaper or more expensive than your current phone.

Store Process

One of our team will assess your phone, and then help you:

Back up your personal data
Remove your Apple iCloud/ Google account
Factory reset your phone from the phone menu
Remove any physical SIM or SD cards from your phone
Get your new phone and plan set up on a new interest free term

How does the Redemption Process works?

Our team will assess the condition of your phone in store, and you will need to pay a redemption fee between $0 and $299 depending on the condition of your phone and where you are in your interest free term.

You'll then choose your new phone, we'll do a quick credit check, and set you up on a new interest free plan, and if that's all good you're good to go.

Check our One Upgrade | How to redeem for more information.