About broadband speeds

We can provide the fastest speed available for your plan. However, there are multiple reasons why your connection speed may be less than the maximum or may vary. You can check how fast your connection is with this broadband speed test .

It's always worth checking our network status pages to see if there are any planned or unplanned outages in your area.

External factors that may affect Standard Broadband speed

  • The distance from your local telephone exchange: The further away you are from the exchange the slower the connection.
  • Internet traffic: The more people accessing the Internet the slower the speed e.g. peak time between 4pm to midnight.
  • Internet environment: It may be faster to download from a NZ site than an overseas site.
  • New to VDSL: There is a period when you first get VDSL during which your modem works to establish the maximum speed. This can be up to a couple of weeks, please don't unplug/restart your modem. This will only restart the process.

Internal factors that may affect broadband speed

  • Computer set up: Your computer's operating system, available memory (RAM) and set up can impact on connection speed.
  • Modem types and connection: An Ethernet or wireless connection is generally faster than a USB connection.
  • Wiring in your house or office: The length and quality of wiring in your house or office. Speed will also be affected if there's a fault on your phone line. Find out how to check for a line fault .
  • Sharing your connection: If more than one person is using the same connection in your house or office speeds may slow down.
  • The applications on your computer: Some applications may use all the spare bandwidth or memory on your computer. Test this by turning off each application you're using and checking your speed again. Make sure you turn off any anti-virus software before you do this.
  • Viruses and spyware on your computer: Your computer may have been infected by viruses or other programs like Spyware.

How can I improve my speed?

Since there so many things that can affect connection speed there is no guarantee it can be improved. However if you are connected to ADSL or VDSL these things may help:

  • Use broadband filters: Check that all your jack points and devices using a phone line (such as a burglar alarm) have broadband filters installed. Empty jack points won't need a filter.
  • Get a splitter installed: This will separate your broadband connection from your phone line.
  • Don't use long phone extension cords: Long extension cords slow the broadband speed on your phone line.  Where possible, plug your modem into the main phone jack point.

Other factors to consider to improve your connection speed:

  • Scan your computer for spyware, adware and viruses: We recommend you run regular scans of your computer with up-to-date anti-virus or anti-spyware software.
  • Use modern equipment and software: Use the most up-to-date computer and operating system possible.
  • Check your monthly usage: If you're on a capped data plan check to see whether your connection has been slowed to 64Kbps. Simply sign into My One NZ and select check usage.

What speeds can I expect?

For the current Average speeds for all our broadband plans please see the Broadband Plans Article

Find out what broadband services you can get at your address  

How to test broadband speed

There are many independent and free online speed tests available. They all test the time it takes for your computer to:

  • Exchange brief message with a test server, and  
  • Download and upload a small amount of test data.

These tests can only give you a general idea of your device's connection speed. Many things can affect the broadband speed you experience in your home, as well as the time of day you're online. You may see slower speeds at certain times, such as in the evening when video streaming (Netflix, NEON etc) are very popular. If you're using Wi-Fi or wireless connection, other device might be impacting your Wi-Fi speeds. To check the speed of your broadband connection, we recommend you use the Ookla Speedtest site . None of your personal data is exposed and Ookla is an independent service. Here is how the Ookla Speedtest works out your result >

What broadband speed do I need?

Essentially, it's about speed. ADSL provides a fast connection of up to 24 Mbps, while VDSL is about 2 x that speed. Essentially, it's about speed. ADSL provides a fast connection, VDSL provides a faster connection and Fibre provides the fastest connection.

 Broadband type/speed How you use broadband
 ADSL Emails, browsing, streaming videos and music
 VDSL You want to stream videos, upload content, music streaming and gaming at faster speeds than ADSL but are unable to get Fibre
 Fibre 300 You want to stream content in HD and have web pages load instantly
(Retired Plans) Fibre 200 / HFC200
Fibre / Cable
You want even faster speeds and will often download/transfer large files e.g. movies, music and games
 Fibre Max / HFC Max
 Fibre / Cable
You want the fastest speed available.  You want to stream 4k videos, listen to your favourite music, play online games and download large files or games all at the same time.

Broadband available

The broadband speed you can get is based on what type of connection is available at your address :

The different types of connections are:

Speed is measured by how much data is being transferred per second however it is important to note that speed is measured at Megabits per second (Mbps) where generally files are in Megabytes (MB).

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