Broadband | Available Plans
This article contains a link to where you can sign up to one of our Fibre, HFC, ADSL, VDSL or Wireless Broadband plans.
Broadband | Relocate Services
This article explains how you can request to move your Broadband services to another address.
Outages | Check for outages in your area
This article explains how you can check for any events that may be impacting your services.
Broadband | Fix Slow Speed Issues
This article provides steps to help you troubleshoot slow speed internet connection issues.
Direct Debit | Cancel Direct Debit from a Bank Account using My One NZ app
This page explains how to cancel a Direct Debit from a bank account using the My One NZ app.
Cancel an account or service
This article contains links to our web pages that explain what to do if you want to disconnect their One NZ services and cancel their plan.
SmartWiFi X53 | Set up the modem
This page explains how to set up a SmartWiFi X53 for Business Fibre.
My One NZ | Check orders
This article explains how you can check Online Shop orders that you have submitted through our My One NZ App.
My One NZ | Check what plan you are currently on
This article explains how to check what your current plan is through the My One NZ.
Toll Free Plus | Frequently Asked Questions
This page answers some common questions about Toll Free Plus