Broadband | Fix Slow Speed Issues
This article provides steps to help you troubleshoot slow speed internet connection issues.
Direct Debit | Cancel Direct Debit from a Bank Account using My One NZ app
This page explains how to cancel a Direct Debit from a bank account using the My One NZ app.
Cancel an account or service
This article contains links to our web pages that explain what to do if you want to disconnect their One NZ services and cancel their plan.
SmartWifi X53 | Set up the modem
This page explains how to set up a SmartWifi X53 for Business Fibre.
My One NZ | Check orders
This article explains how you can check Online Shop orders that you have submitted through our My One NZ App.
My One NZ | Check what plan you are currently on
This article explains how to check what your current plan is through the My One NZ.
Toll Free Plus | Frequently Asked Questions
This page answers some common questions about Toll Free Plus
Get a new Broadband plan with us
This article explains how you can purchase a new Broadband plan through our website.
Remote Phone Divert | Cancel Divert for HFC Connections
This article provides steps on how you can cancel a remote phone divert for an HFC connection.
Remote Phone Divert | User guides for legacy Copper phone lines
This article explains how to set up and manage Remote Call Diversion on copper phone lines.