Broadband
Awesome home broadband connectivity is more important than ever.
Work, play, watch, and learn with our broadband plans.
Work, play, watch, and learn with our broadband plans.
Wireless Broadband
Just plug in your new modem, download the app and go. Too easy.
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Fibre Broadband
Fibre is one of the fastest broadband technologies available.
Explore Fibre Broadband
ADSL and VDSL
Widely available broadband delivered on traditional copper network.
Explore DSL Broadband
HFC
Our own Hybrid Fiber-Coaxial network delivers fast, unlimited data exclusively to areas in Wellington, Kapiti, and Christchurch.
Explore HFC Broadband
Why choose One NZ broadband
From streaming to learning, choose us to stay connected.
SuperWiFi
Add on SuperWiFi to your SmartWiFi to extend your network, with the latest mesh technology. It’s your whole-home WiFi solution. $5/month, per mesh unit on a 12-month term.
Explore SuperWiFi
'Always Connected' promise
We can top up your mobile data on your eligible Pay Monthly mobile plan should your broadband go down.
Explore our broadband promise
Free install
We take care of the basics so there are no fees for your standard broadband installation.
Moving house? Move your broadband too.
Our dedicated move-home team can move your broadband with you. Fill out a request and we'll get back to you within 48 hours. Simple.
Offer summaries
Download offer summary documents
- Download the Unlimited Fibre Broadband offer summary (PDF, 381 KB)
- Download the Unlimited HFC Broadband offer summary (PDF, 135 KB)
- Download the Unlimited VDSL Broadband offer summary (PDF, 135 KB)
- Download the Unlimited ADSL Broadband offer summary (PDF, 141 KB)
- Download the Unlimited Wireless Broadband offer summary (PDF, 153 KB)
- Download the Capped Wireless Broadband offer summary (PDF, 151 KB)
Commonly asked questions
What is the 111 Contact Code?
The Commerce Commission's 111 Contact Code (“111 Code”) was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure.
Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.
If you are receiving One NZ household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please fill out a Vulnerable Consumers Application form . If you qualify, One NZ will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.
Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.
If you are receiving One NZ household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please fill out a Vulnerable Consumers Application form . If you qualify, One NZ will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.
What is the difference between Fibre, Wireless, ADSL/VDSL & HFC?
The difference between these broadband technologies is speed and the method of delivery.
ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
HFC is faster than both ADSL and VDSL. HFC is One NZ's hybrid fibre coaxial network, that uses DOCSIS 3.1 technology to deliver high speed data.
Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.
Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy to set up.
ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
HFC is faster than both ADSL and VDSL. HFC is One NZ's hybrid fibre coaxial network, that uses DOCSIS 3.1 technology to deliver high speed data.
Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.
Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy to set up.
Will Broadband affect my monitored alarms?
Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.
Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
How can I pay my bill?
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Understand your connection speed
Learn why you might be experiencing a slow connection speed. Get tips to help improve your online experience.
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Measure your connection speed
Test your broadband speed to know how fast you’re connecting.
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Set up your modem
Step-by-step guides to help you get your broadband up and running.
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