Wireless Broadband home phone | Disable Call Diverts
You should know
Wireless Broadband home phone | Manage Call Waiting
Let's you know when someone is trying to call you while you're on another call.
B315 modem | Upgrade firmware
This article provides steps to help you upgrade your B315 modem firmware.
B818 modem | Upgrade firmware
Upgrading B818 firmware to the latest version
My One NZ | View usage
This article explains how to check Call, TXT, Data and Internet usage and see how much data you may have left through our website, My One NZ App and CustomerZone
Home Phone Wireless not working?
If your Home Phone Wireless service is not working then call 0800 189 189 from another phone and our service team will check to see if everything is working correctly. If the device is still not working please go to one of our retail stores where you signed up for Home Phone Wireless and we will send it to get assessed. We will offer you a loan phone during this time.
B818/H122 | Change Wi-Fi name or password
This page explains how to change the Wi-Fi name and password on a B818 or H122 modem.
About the Account Administration Fee
This page provides answers to questions you may have about the Account Administration Fee.
Home Phone Wireless | Fix your home phone
Tips to fix problems making or receiving calls from your Home Phone Wireless.
What are people charged when calling my Home Phone Wireless number?
Standard home phone calling charges apply. If the person calling you is in the same local calling area, they will be charged at the local calling rates (i.e. a free local call). So if you are both in the same local calling area you can call each other for free in the same way all home phone customers currently do - whether fixed line or wireless.