My One NZ | Check what plan you are currently on
This article explains how to check what your current plan is through the My One NZ.
My One NZ | Change billing delivery method
This article explains how you can change or update the way your invoice is sent to you.
Deco X58 | Insert a new SIM card in the modem
This page explains how to remove and insert a SIM card into a Deco X58 modem.
Deco app | Check Wireless Broadband signal strength
This page explains how to check the Wireless Broadband signal strength your Deco device is receiving.
Wireless Broadband home phone | Disable Call Diverts
You should know
Wireless Broadband home phone | Manage Call Waiting
Let's you know when someone is trying to call you while you're on another call.
My One NZ | View usage
This article explains how to check Call, TXT, Data and Internet usage and see how much data you may have left through our website, My One NZ App and CustomerZone
B818/H122 | Change Wi-Fi name or password
This page explains how to change the Wi-Fi name and password on a B818 or H122 modem.
About the Account Administration Fee
This page provides answers to questions you may have about the Account Administration Fee.
What are people charged when calling my Home Phone Wireless number?
Standard home phone calling charges apply. If the person calling you is in the same local calling area, they will be charged at the local calling rates (i.e. a free local call). So if you are both in the same local calling area you can call each other for free in the same way all home phone customers currently do - whether fixed line or wireless.