This article provides steps to help you upgrade your B818 modem firmware.
Before you begin
You should only upgrade your modem's firmware when requested by our Technical Support team.
We recommend that you backup your modem's configuration
.
How your settings could be affected
In most cases you will be able to update your modem's firmware without any impact to your services. However, it is important that you are aware that this firmware update:
- Could remove any custom or advanced configuration settings in your modem
- May change the current default Admin password of your device
- If you have a phone(s) attached to your modem, there will be a disruption to services during the upgrade. You can minimize the impact by backing up and restoring your modem configuration .
Automatic process
- Open a browser and go to 192.168.1.1
Enter your password
Note: The default password is listed on the modem sticker
From the top-menu, click Advanced
From the left-side menu, click Updates
From the options below, select how you'd like to update your firmware
Enable the Overnight updates toggle
Click Check for Updates
Manual process
- Open a browser and go to 192.168.1.1
Enter your password
Note: The default password is listed on the modem sticker
From the top-menu, click Advanced
From the left-side menu, click Updates
From the options below, select how you'd like to update your firmware
Click Local Update
The Local Update popup appears
Browse for the downloaded file on your computer and then click Update
