When you experience issues with your Home Phone Wireless, there are 4 things you can check.

1. Check that you've paid your bill

For your services to keep running smoothly, ensure your account payments are up to date .

2. Ensure the handset is charged and base unit is plugged in

If you've accidentally unplug your Home Phone Wireless base unit, you won't be able to make or receive phone calls. Don't worry, all you need to do is plug it back in.

The wireless handset is powered by a battery. If that battery runs out of power, it will turn off and you won't be able to make or receive phone calls. To fix this, just place the handset back on the base unit and the battery will recharge.

3. Try calling your home phone from another phone

If the phone shows an incoming call but doesn't ring, increase the ringer volume on the handset.

In cases where the phone doesn't ring at all, please contact our Customer Care team .

4. Check the signal bars on the handset

If your handset doesn't show any signal bars, check our Network Status page to see if there is a known outage in your area - if there is, we are currently working on restoring services in your area. Otherwise, please contact our Customer Care team .

Tips for getting the best reception

1. Place it near the window (but not in direct sunlight), in a room with the best signal
    
   
2. Avoid putting objects in between the base unit and the handset
    
   
3. Place the base unit away from electronic appliances (e.g. TVs, computers, radios etc.)
    
   
4. Place it away from fluorescent lamps
    
   
5. Make sure there isn't excessive smoke, dust, high temperature or vibrations in the room
    
   
6. Avoid placing the base unit in direct sunlight
    
   
7. Don't place heavy objects on top of the base unit
   

Making phone calls

• Enter the area code of the phone you are calling
• Only press Send after you dial a phone number

Note: Home Phone Wireless handsets don't have a dial tone.