Rewards Music Presales | Summary
This article explains what our music presales are and how they work.
B818 Modem | Step-by-step guides
This article covers the most common questions and answers about the B818 modem (e.g. how to set up your modem).
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
My One NZ | Change a Connection Username or Alias
If you are the primary account holder, you can personalise the names associated with connections that appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
My One NZ app | Manage Notification Settings
This page explains how to update your My One NZ app Notification settings.
Payments | Setup direct debit via Bank Account through the website
This page explains how to set up a direct debit from a Bank Account through the One NZ website.
Mobile | Change Ring Time Setting
This article details how you can change the ring time of your mobile handset
About broadband speeds
We can provide the fastest speed available for your broadband plan.
Account Details | How to find your customer/account number
This article explains where you can find your One NZ account number.