About the Account Administration Fee
This page provides answers to questions you may have about the Account Administration Fee.
Home Phone Wireless | Fix your home phone
Tips to fix problems making or receiving calls from your Home Phone Wireless.
What are people charged when calling my Home Phone Wireless number?
Standard home phone calling charges apply. If the person calling you is in the same local calling area, they will be charged at the local calling rates (i.e. a free local call). So if you are both in the same local calling area you can call each other for free in the same way all home phone customers currently do - whether fixed line or wireless.
Rewards Music Presales | Summary
This article explains what our music presales are and how they work.
B818 Modem | Step-by-step guides
This article covers the most common questions and answers about the B818 modem (e.g. how to set up your modem).
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
One NZ's Security Dependency Register and how to add someone
One NZ maintains a Security Dependency Register for residential customers, or people living at their home, who have a life-threatening personal safety concern and whose life may be at risk without access to a phone line.
My One NZ | Change a Connection Username or Alias
If you are the primary account holder, you can personalise the names associated with connections that appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
My One NZ app | Manage Notification Settings
This page explains how to update your My One NZ app Notification settings.