This page provides answers to questions you may have about the Account Administration Fee.
Who will be charged an Account Administration Fee?
Any Consumer customers who:
- Haven't been active for 6 months and
- Have a credit balance on their account
How much is the fee?
It will be an on-going monthly fee of $2.40 including GST
Why is there a fee?
It is used to cover the costs of us holding onto credit balances for inactive accounts and sending statements
How will I be notified?
A message will be included on the first page of your bill the month before you're charged the Account Administration Fee.
How will I be billed?
It will appear on your bill and be deducted from your credit balance.
The fee will be charged on a monthly basis until you request:
- A refund into a bank account or credit card
- To transfer the balance to another active account with us
- To donate the balance to the One Aotearoa Foundation's bank account, or
If the account reaches a $0.00 balance, you will no longer be charged the Account Administration Fee.
How do I request a refund, transfer or donation of the balance?
You can complete our refund request form online .