Mobile | 'Emergency Calls Only' or 'No Service' message on my mobile
This article contains steps to try and resolve the 'No Service' or 'Emergency Calls Only' message issue that you may see on your handset.
My One NZ | Download the App and Register.
Want to register for My One NZ?
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Roaming | How it is shown on your bill
This article provides details on how different kinds of roaming appear on your bill if you have a One NZ A account.
Mobile Pay Monthly | About plan transfer fees
This article contains details about On Account plan transfer fees
About early resign fees
What is an early resign fee?
About Premium TXT services
What is a Premium TXT? A Premium TXT is a TXT from a third party service provider. We do not send these TXTs and is not responsible for getting.
Mobile | About TXT-a-park
This article describes how to use your mobile to pay for your parking without cash.
What's the Early Termination Fee on my bill?
An Early Termination Fee will appear on your bill if you've cancelled a contract for your plan before it's due to finish. It appears in the Itemisation section of your bill.
My One NZ | Check your balance
This article explains how to view your balance through our website, app or via TXT