Find out when an Early Termination Fee may apply, how it’s calculated and where to find it on your bill.
What is an Early Termination Fee?
An Early Termination Fee (ETF) may apply if you end your plan’s contract before its scheduled end date.
This includes:
- cancelling your contract
- closing your account
- transferring to a new plan before your current contract ends.
How much will my Early Termination Fee be?
The amount you’re charged depends on how much time is left on your contract when you end or change your plan.
For information about the ETF that applies to your account, call us on 0800 533 002. We can check your account and help with your query during the call.
Where will the Early Termination Fee appear on my bill?
If an Early Termination Fee applies after you cancel your contract, you’ll see it in the Itemisation section of your bill.
GST isn’t charged on Early Termination Fees.
Transferring a broadband account
If you’re transferring your account rather than cancelling it, check the information about transferring an account to understand the process and whether any charges may apply.