Roaming | How it is shown on your bill

This article provides details on how different kinds of roaming appear on your bill if you have a One NZ A account.

Daily Roaming on your bill.

When you use Daily Roaming overseas your roaming charges will be shown on your next bill.

  • The Roaming section on your bill shows the number of days you have been charged for and the total charge. 
  • The Extras section of your bill shows if a Roaming Add-On has been purchased or if you've used data on the casual rate.
  • If you don't buy a Roaming Add-On, or are not on an Eligible Plan and/or in a Daily roaming destination, any calls you make while roaming will be charged per minute and any TXTs.

As roaming follows NZ time, no matter the time in the country you are roaming in, if any usage goes past midnight (NZ time), you will get charged for that day. Ensure you consider this while checking your roaming charges.
Note:

  • Roaming charges were not subject to GST until 31st March 2022.
  • From 1st April 2022 the New Zealand government introduced GST on roaming charges. We have consequently applied a 15% standard GST on all the outbound roaming products and services (Pay Monthly and Prepay). For Daily Roaming, this meant that the price changed from $7 to $8 a day, effective 1st April 2022 NZDT.

How Standard Roaming appears on your bill.

If you're in a country that is not part of the Daily Roaming countries , standard roaming rates will apply.

The Roaming section of your bill will show:

  • The amount of calls, TXTs, and data used.
  • The cost of using each service.

How Maritime Roaming appears on your bill.

Maritime Roaming lets you make and receive calls and TXTs while on-board a selection of Cruise Liners .

If you have used services on board, you may see charges under the Roaming section of your monthly invoice.

If you need a further break-down of your charges, go to the Usage history section on your bill.

How In-Flight Roaming appears on your bill.

With in-flight roaming you can call, TXT and browse the internet on your phone during selected domestic and international flights.

Any charges incurred will show under the Roaming section of your monthly invoice. 

The network/country ID will be displayed on your bill as On-Air or Aeromobile, depending on your airline carrier.

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