My One NZ web

About credit card payment security on our website

This article covers the security in place on our website regarding the use of credit cards for payments. Payment Express We use an industry certified payment solution from Payment Express. Both Payment Express and ourselves are committed to providing you with an easy and safe way to make payments online.

My One NZ | Turn on Red Share for Business Email Reports

If you are an administrator, you have complete visibility of all data usage and can set up daily emails to notify you which users have reached 80% of their assigned soft data limit.

My One NZ | View your bill

View your latest and previous bills in the My One NZ app or online.

My One NZ | Add a service

Your eligible One NZ services should appear automatically when you get set up with My One NZ.

My One NZ | Stop Bill TXT notifications

For mobile customers, you can easily change your bill settings in My One NZ. Steps to stop receiving TXTs about a Bill in My One NZ

My One NZ | Change the Primary Connection

This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.

My One NZ | Reset your Internet & landline password

This article explains how to reset your password for your Internet & Landline account for One NZ B Customers.

My One NZ | Change email address

This article covers how you can change the email address associated with your My One NZ or CustomerZone Account.

My One NZ | Remove a service or account

This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.

My One NZ | Lost/Forgotten password

This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.