My One NZ | Unable to sign in
This article explains what to do if you can't sign into My One NZ
Broadband | Change plan online
This article explains how you can change plan options with your One NZ Broadband plan.
Prepay Auto Top Up | Cancel Auto Top Up
This page explains how you can cancel an Auto Top Up that you previously set up.
Red Share | Manage data limits
Things to know
My One NZ | Buy a Prepay Add-On
This page explains how to buy prepay Add-Ons using our app, website or via TXT.
My One NZ | Change Pay Monthly BestMate Number
This article contains steps to update your On Account BestMate number.
Can I use My One NZ to view my Rural Wireless Broadband account?
Yes, if you already have a mobile phone added to My One NZ, you can access your Rural Broadband plan details by adding it to your profile.
My One NZ | Change Prepay plan
This page explains how to change your Prepay plan.
My One NZ | Cancel a Prepay Add-On
This page explains how to cancel a Prepay Add-on using My One NZ on our app or website.
About credit card payment security on our website
This article covers the security in place on our website regarding the use of credit cards for payments. Payment Express We use an industry certified payment solution from Payment Express. Both Payment Express and ourselves are committed to providing you with an easy and safe way to make payments online.