My One NZ | Set up Prepay Auto Top Up with a payment card
This page explains how to set up a Prepay Auto Top Up with a credit card or debit card using My One NZ.
Broadband | Change your password (One NZ B)
This article walks you through the steps to change your One NZ broadband password if you are a One NZ B customer.
My One NZ | Unable to sign in
This article explains what to do if you can't sign into My One NZ
Broadband | Change plan online
This article explains how you can change plan options with your One NZ Broadband plan.
Prepay Auto Top Up | Cancel Auto Top Up
This page explains how you can cancel an Auto Top Up that you previously set up.
Red Share | Manage data limits
Things to know
My One NZ | Buy a Prepay Add-On
This page explains how to buy prepay Add-Ons using our app, website or via TXT.
My One NZ | Change Pay Monthly BestMate Number
This article contains steps to update your On Account BestMate number.
Can I use My One NZ to view my Rural Wireless Broadband account?
Yes, if you already have a mobile phone added to My One NZ, you can access your Rural Broadband plan details by adding it to your profile.
My One NZ | Change Prepay plan
This page explains how to change your Prepay plan.