Things to know

Only available on Consumer Red+ plans with one or more Consumer Red Share connections

The account holder is always set to maximum, and by default Red Share connections are set to maximum (this includes access to applicable data Add-Ons)

These plans allow you to manage and set shared data limits:

• Red+ plan with Red Share/Tablet Share attached
• Red Share (Billing Account access is required)
• Tablet Share (Billing Account access is required)

To make changes to data limits, please ensure you have Billing Account access .

The Request more data button will bring up the contact number of your bill payer/admin.

Before you start

To manage a Red Share connection, you need to set a Primary Connection that has:

• Access to pay and view bills
  or
• The Admin Add-On

If you have multiple Red Share connections, you can manage each group by switching your Primary Connection to an appropriate number.

Important things to know

• When setting data limits for a Red Share connection(s), the limit(s) set allow the connection access up to the amount of data set. It does not guarantee the connection all of the data set, as it is shared data that other connections have access to and its first come first served.
• When a Red Share connection(s) has a data limit set above the monthly data allowance (e.g. if Flexi Data is purchased and a data limit is set higher than the monthly data allowance). We reset the applicable Red Share connection(s) limit to maximum when the billing cycle is renewed.
• When resigning or changing your plan onto another eligible plan with a lower monthly data allowance. Data limits will reset to maximum once the new term or plan is activate.
• Our staff are not able to adjust a set data limit.

Steps

Desktop

1. Log into My One NZ , selecting My One NZ
   

   

   The Summary screen appears
2. Click Task

3. Click Manage Shared Data

   The Manage shared data screen appears

4. Click Manage data limits

   The data limit slider appears

5. Click and drag the slider to change the data limit for each connection:
   
   • Increase the data limit: Drag the slider to the right.
   • 
     If the slider is dragged completely to the right, no limit is applied 

   • Decrease the data limit: Drag the slider to the left

     If the slider is moved to be less than your current usage, the Limit reached notification appears.

     This indicates you have reached the minimum level which can be set

6. Click Save data limits

   After you click Save data limits, a confirmation message will appear and the data limits will be applied immediately.

App

1. Sign into the My One NZ app and tap on the Shared Data tile

2. Tap Manage data limits

    
   

3. Tap and drag the slider to change the data limit for each connection:
   

   • Increase the data limit: Drag the slider to the right.

     If the slider is dragged completely to the right, no limit is applied 
     

   • Decrease the data limit: Drag the slider to the left.

     If the slider is moved to be less than your current usage, the Limit reached notification appears.

     This indicates you have reached the minimum level which can be set

4. Tap Save data limits
5. A message appears confirming that your data limit has been saved. Tap Back to Manage shared data to close the screen.