This page explains how to change your Prepay plan.
Before you begin
- If you are already on a MyFlex plan, you are unable to change to a different plan. However, you can redesign your plan .
- If you move between Prepay plans, any Add-Ons you have will be removed.
Steps
Follow the steps below to to change to a different Prepay plan through My One NZ.
My One NZ Web
- Log into My One NZ
selecting My One NZ
- Point your mouse cursor over Products & Services and select Plan & Add-Ons
- From the Select a service drop-down menu, select your Prepay mobile number
- In the Plan overview section, click Change plan
- Find your desired Prepay plan and click Switch
My One NZ App
- Log in to the My One NZ app.
- Scroll down and tap Plans & Add-Ons.
- Tap Change plan.
- Choose your plans and tap Switch.
