My One NZ | Cancel a Prepay Add-On

Published on: 28/11/2024 02:04 PM

This page explains how to cancel a Prepay Add-on using My One NZ on our app or website.

Before you begin

The remaining Add-On entitlement will still be available until the renewal date
When you reach the renewal date, the Add-On will no longer be available
By not topping up - your Add On will automatically drop off if you do not have any credit on your account.

Follow the steps below to see how you can remove an Add-On from your Prepay connection.

Log into the My One NZ app
Tap the Add-Ons tile on the main page.

Alternatively you can scroll down to Plan & Add-Ons then select All available Add-Ons
In the Active Add-Ons section, find the relevant Add-On and click Cancel
Tap Yes

A message appears saying

"One moment please while we process the Add-On removal"

After the Add-On is successfully cancelled, a message appears to confirm the Add-On will not be renewed next month.

Sign into My One NZ selecting My One NZ
Point your mouse cursor over Product & services and select Plan & Add-Ons
From the Select a service drop-down menu, select the required mobile number
In the My Add-Ons section, find the Add-On which needs to be removed and click Cancel
Click Cancel my deal

A notification confirming the Add-On has been cancelled appears.