My One NZ App

My One NZ | Unable to sign in

This article explains what to do if you can't sign into My One NZ

Prepay Auto Top Up | Cancel Auto Top Up

This page explains how you can cancel an Auto Top Up that you previously set up.

My One NZ | Buy a Prepay Add-On

This page explains how to buy prepay Add-Ons using our app, website or via TXT.

Can I use My One NZ to view my Rural Wireless Broadband account?

Yes, if you already have a mobile phone added to My One NZ, you can access your Rural Broadband plan details by adding it to your profile.

My One NZ | Change Prepay plan

This page explains how to change your Prepay plan.

My One NZ | Cancel a Prepay Add-On

This page explains how to cancel a Prepay Add-on using My One NZ on our app or website.

Can I view my mobile and broadband together in My One NZ?

Yes, you can view mobile and broadband accounts together in My One NZ via the mobile app.

My One NZ | How to view your bill

This article explains how you can view your bill by using My One NZ.

My One NZ | Cancel a Pay Monthly Add-On

This article explains how to cancel a Pay Monthly (On Account) Add-On using My One NZ.

My One NZ | Add a service

This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ