Account management | TXT services for Pay Monthly mobile
This article list useful TXT services available to Mobile Pay Monthly (On Account) connections.
Add-Ons | Manage a Prepay service by TXT
This page provides the TXT codes you can use to check your Prepay balances.
Simple mobile conference calling with groupCall
With groupCall you can talk to up to four people (on mobiles or landlines) at once in a mobile conference call. It's great for talking to your whole family or team. There's no cost to activate it, you simply pay for each call at your standard plan rate for that call.
Wireless Broadband home phone | Manage Call Waiting
Let's you know when someone is trying to call you while you're on another call.
Mobile | Data isn't working on a new SIM card
This article contains steps to get mobile data working with a new SIM card.
Direct Debit from a bank account | Cancel or suspend a payment
Please contact us through live chat at least 2 working days before the date of the next payment.
My One NZ | View usage
This page explains how to check Call, TXT and Data usage through our website, My One NZ App and CustomerZone
Home Phone Wireless not working?
If your Home Phone Wireless service is not working then call 0800 189 189 from another phone and our service team will check to see if everything is working correctly. If the device is still not working please go to one of our retail stores where you signed up for Home Phone Wireless and we will send it to get assessed. We will offer you a loan phone during this time.
Using Split Reporting
This article covers how to explain Split Reporting to users, billing cycles and data security.
What happens if I go out of 4G coverage?
We've now got 4G in more places around the country - more than 94% to be exact. However, if you do happen to be in an area that doesn't have 4G coverage, you'll simply default to the next best speed.