This is your instruction guide for your service upgrade from One Business to One Business with Webex.
Before you begin
You will need:
- Your existing One Business Username and Password
Don't worry if you've forgotten your password, you can reset it - The Webex Application, which you can download via the below links.
Recommendation - it is recommended that you are not on a phone call when undertaking this.
Steps
- Log out of your existing One Business application - refer to the below FAQs for assistance.
- Note: If you do not have this application installed, you can ignore this step.
- Using the below links to download Webex to your device(s)
- Once the app is installed, open the app.
- Enter your email address - registration will then confirm your email.
The next screen will display the One NZ logo. Now enter your password.
Congratulations, you are now logged in.
Within a few seconds, calling registration will complete and you will be up and running.
Download links
One Business with Webex application
You can download the One Business with Webex app using the following links:
- PC or MAC - Refer to the FAQs below to determine the bit variant your Windows operates on
- App Store (Apple)
- Google Play
You can also scan the QR code to download the mobile app.
Getting started guide
Download the Getting Started guide , complete with neat tips and tricks to help you get underway quickly.
Frequently Asked Questions
Frequently asked questions for users of One Business migrating to One Business with Webex
What are the minimum requirements supported on Windows/Mac, Android or iOS, to operate the Webex application?
Windows recommended minimum system requirements
- Windows 10 and later. Make sure your drivers are up-to-date.
- Intel Dual-Core CPU 2.XX GHz or AMD processor (4 GB of RAM minimum recommended).
Mac recommended minimum system requirements
- MacOS 10.13 and later.
- M1 chip or Intel CPU-based (4 GB of RAM minimum recommended).
iPhone and iPad
- iOS 15.5 and later - iPhone 7 or later.
- iPadOS 15.5 and later - iPad Pro and later, iPad mini (5th generation) and later, iPad Air (3rd generation) and later.
Android Smartphones
- Android 10 or later (3GB of RAM required).
- Samsung - Galaxy S9 or later, Galaxy Note 9 or later, Galaxy A series 2018 or later, Galaxy Xcover 4s or later, Galaxy Tab S4 or later, Galaxy Tab A 2018 or later
- For other device manufacturers please refer to the technical specifications available via your manufacturers websites, or refer to your software information located within your device settings (Settings > About Phone > Software Information).
How do I log out of the old One Business app?
One Business Mobile app
- Open your One Business app.
- Open the side menu button (top left of app screen).
- Press log out
One Business Desktop app
- Open your One Business app.
- Click File.
- Click log out
Which version of Webex should I download onto my PC, 32-bit or 64-bit?
The version you should install is determined by the version of Windows you have on your PC. The quickest way of confirming this is by checking the operating system variant within your windows settings.
- All Windows 11 installations are 64-bit.
- For Windows 10, 8, 7:
- Press WINDOWS+X on your keyboard (or right-click on the start menu).
- Select System
- System type will indicate the operating system bit variant your device supports.
Once Webex has been installed and I am logged in, is their any point keeping the One Business app?
The One Business app can be uninstalled from your device, once you are up and running on Webex. The only time you may wish to hold onto it a little longer is if you have local contacts that need copying over.
Do I have to install Webex? What happens if I don't?
It is highly recommended that you do install webex. The service your business uses is moving to it and it is important that you install it too. No doing so has an operational and functional impact to features that your business uses.
I have created contacts within my One Business app. What will happen to them?
Any contacts created directly into the One Business application are unable to be migrated to One Business with Webex directly. Any contacts you need to keep can be easily copied to either:
- Your email client (Outlook or Google) – This is the best method as it ensures contacts are always avaialable. Webex will automatically search for your contact, right through the in app search function.
- Contacts can be created directly into Webex.
I have chats in my One Business app. What will happen to those?
Unfortunately any chats you have in One Business cannot move over to Webex and will be lost once you uninstall the One Business app.
On a positive, the messaging and chat environment in Webex is significantly better, with greater functionality.
On a positive, the messaging and chat environment in Webex is significantly better, with greater functionality.
What will happen to voicemails I have saved in One Business?
Absolutely nothing. These will migrate over to Webex and you will be able to access them on the app under the voicemail tab or dialing into your voicemail.
I have call recording on my profile. What happens to this? Is anything lost?
Call recording is not impacted by the move to Webex and everything will carry on as normal. All call recordings are still accessed from xPortal.
Will my call history be lost in the move to Webex?
Your call history is not lost in the move.