Change of Ownership | Request a change of ownership
This article explains how you can request to transfer your services to another person/business.
My One NZ | Change Billing Account Name
This page explains how to update your Billing Account name on the My One NZ.
My One NZ | Change My One NZ profile details
This article covers how you can change personal details associated with your My One NZ account if you a One NZ A customer.
My One NZ | Check what plan you are currently on
This article explains how to check what your current plan is through the My One NZ.
My One NZ | Update bill email address
This article explains how you can change the email that your bills are sent to through the My One NZ App.
Customer Zone | Update contacts
A contact on an account is someone who can ask questions about an account and may have authority to make changes. If someone is not loaded as a contact on an account, they won't be able to make changes to the account or have access to any account-specific information.
My One NZ | Reset your password
This page explains how you can reset your My One NZ password.
Forgotten passwords for our services
My One NZ
My One NZ | Change a connection's username/nickname
If you are the primary account holder, you can personalise the names of connections which appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
Account Details | How to find your customer/account number
This article explains where you can find your One NZ account number.