Change of Ownership | Request a change of ownership
This article explains how you can request to transfer your services to another person/business.
My One NZ | Change Billing Account Name
This page explains how to update your Billing Account name on the My One NZ.
My One NZ | Change My One NZ profile details
This article covers how you can change personal details associated with your My One NZ account if you a One NZ A customer.
My One NZ | Check what plan you are currently on
This article explains how to check what your current plan is through the My One NZ.
My One NZ | Update Bill Email Address
This article explains how you can change the email that your bills are sent to through the My One NZ App.
Customer Zone | Update contacts
A contact on an account is someone who can ask questions about an account and may have authority to make changes. If someone is not loaded as a contact on an account, they won't be able to make changes to the account or have access to any account-specific information.
My One NZ | Reset your password
This page explains how you can reset your My One NZ password.
Forgotten passwords for our services
My One NZ
My One NZ | Change a Connection Username or Alias
If you are the primary account holder, you can personalise the names associated with connections that appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
Account Details | How to find your customer/account number
This article explains where you can find your One NZ account number.