About late payment fees
What is a late payment fee
Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
Broadband and home phone | About bill dates
When you set up a new home phone and broadband account with us, you're assigned a date that your billing cycle starts on each month.
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
About the convenience credit or debit card fee
What is a convenience fee?The convenience fee is a charge for any one-off credit or debit card payment. Visa and MasterCard one-off payments have a 1% convenience fee, and American Express and JCB one-off payments have a 2% convenience fee.
Payments | Missing payments from your bill
This article explains what you can do if a payment you have made has not been applied to your account.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Roaming | How it is shown on your bill
This article provides details on how different kinds of roaming appear on your bill if you have a One NZ A account.
Mobile | About TXT-a-park
This article describes how to use your mobile to pay for your parking without cash.
What's the Early Termination Fee on my bill?
An Early Termination Fee will appear on your bill if you've cancelled a contract for your plan before it's due to finish. It appears in the Itemisation section of your bill.