About late payment fees
What is a late payment fee
Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
Broadband and home phone | About bill dates
When you set up a new home phone and broadband account with us, you're assigned a date that your billing cycle starts on each month.
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
About the convenience credit or debit card fee
What is a convenience fee?The convenience fee is a charge for any one-off credit or debit card payment. Visa and MasterCard one-off payments have a 1% convenience fee, and American Express and JCB one-off payments have a 2% convenience fee.
Get your bill by post or email
How to request for your bills to be sent by email or in the post.
Payments | Missing payments from your bill
This article explains what you can do if a payment you have made has not been applied to your account.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Roaming | How it is shown on your bill
This article provides details on how different kinds of roaming appear on your bill if you have a One NZ A account.
Mobile | About TXT-a-park
This article describes how to use your mobile to pay for your parking without cash.