Account Details | How to find your customer/account number

This article explains where you can find your One NZ account number.

Before you begin

Your customer number, or account number, is shown on your monthly bill, top right of the document.

If you don't have your bill to hand, no worries, you can find it online in My One NZ.

You should refer to this number if:

  • You have any billing queries.
  • You are making or setting up payments.

Include any leading zeros i.e. include all the digits of your Account Number.

Prepay services

Your account number is your phone number.

Steps

If you know which One NZ Bank account name you pay, then follow the appropriate steps to see what your account number is, otherwise you can check Billing | Should I choose One NZ A, B or C?

One NZ A (Mobile, Mobile Broadband, Wireless Broadband, Broadband, Home Phone) )

  1. Sign in to My One NZ  (Mobile), using your username or phone number and password


    On your Summary page, your account number is listed under your connection as Account: number

One NZ B (ADSL/VDSL/Fibre Broadband, Home Phone)

  1. Sign in to My One NZ  (Internet & Landline), using your username and password
  2. On your Account summary page, click on Latest bill (PDF)


    Your bill will open in a new window and your Customer Number is show top right corner

One NZ C (HFC/Fibre Broadband, Home Phone - Ref:TCL)

  1. Sign in to My One NZ  (Customer Zone)


    On your summary screen, you will see your account number listed

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