Account Details | Account Change forms
This article explains how you can request a change to your account name, transfer your mobile number to someone else's name or even restructure your entire company's mobile connections.
Mobile | About Account Security PINs
This article explains why we use security PINs on your Mobile account.
Opt out of One NZ marketing communications
If you don't want to receive marketing communications from One NZ:
What does REF:TCL on my bill mean?
Details about the REF:TCL reference on a bill
My One NZ | Change email address
This article covers how you can change the email address associated with your My One NZ or CustomerZone Account.
Account Details | Change the address we provide your service
This article explains what to do if you need to relocate your services to a new address.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
Customer Zone | Change an account password
Your Customer Zone account is like a wrapper around your services, so you will have a separate username/password for Customer Zone than you would for your broadband services or mobile services.
My One NZ | Check your balance
This article explains how to view your balance through our website, app or via TXT