This article contains information about roaming with your One NZ Mobile overseas
Can you use One NZ Mobiles overseas?
Being one of our customers really has its advantages for Roaming overseas.
- Pay Monthly customers can roam to more than 210 destinations around the world. 4G coverage is available in more than 90 of those destinations .
- Prepay roaming is available in more than 120 destinations
There is no need to swap SIM cards or worry about the costs as you can check your usage and Top Up anytime using My One NZ
.
Some of our roaming partners shut down their 3G networks during 2024. If you will be travelling to Australia, the USA, Singapore, or Taiwan, here are some important things about roaming and 3G.
What do you need to know before roaming with your One NZ Mobile?
Will my phone work overseas?
The more frequencies your phone supports, the more countries it can work in.
Find out which frequencies your phone supports by checking the Manufacturer specs.
How much will it cost for calls, TXTs and data when I'm overseas?
This can vary according to the plan you're on and where you're going so the best place to check is in My One NZ, call us on 777 or check:
Pre-flight roaming checklist
- Note down your voicemail PIN , you'll need this if you check voice mail from overseas
- Remember if you have any diverts in place, as these could run up charges, turn them off if need be
- Check your phone's settings and decide if you want to turn off automatic downloads (data use) i.e. emails, calendar items, Facebook notifications, Twitter and location apps like Swarm.
About using your One NZ Mobile once you arrive.
We will send you a Text message when you land.
This confirms that you're now connected and "roaming", it also includes helpful information and links about your destination.
- The local telco's name will appear on your phone instead of 'One NZ'.
- You may be charged for receiving calls.
- You may be charged for checking voicemail.
- TXTs are 160 characters, if your message is longer you will be sending 2 TXTs.
- Check on the dialling methods (i.e. making local calls in your destination or calling home) For example, calling an NZ number would be +6421 xxx xxxx instead of the usual 021 xxx xxxx.
- If you're using an iPad, you can't receive TXT alerts about data use, so be sure to check My One NZ regularly.
- If you need us, you call simply call 777 from most countries, as normal.
- You can always buy more calling minutes, TXTs or data in My One NZ when you're overseas.
Top Up or pay while overseas
- Top Up online here with a debit or credit card while overseas, Top Up using the My One NZ app or Set up an Auto Top Up .
- Pay your mobile bill online , in the My One NZ app or by using Internet banking .
What to do with your One NZ Mobile once you are back in New Zealand?
Check My One NZ for any roaming charges you may have incurred.
Re-instate any diverts, if you had them.