This article covers how to change or manage your mobile voicemail PIN.
Before you begin
If you are unable to do this from the phone (maybe in the case of a lost or stolen phone), call us on 0800 800 021
(from any phone) or 00 64 9 355 2007
(from overseas).
Voicemail Security
If your mobile voicemail PIN is changed, or more than three incorrect attempts have been made to access your voicemail, we will let you know via TXT so you can make sure your personal messages stay safe.
If you feel that your voicemail box is no longer secure, change your access PIN, delete any personal saved messages and ensure that your mobile is locked when not in use, preferably with a lock code.
If you need to reset your PIN at a later time just free call 707 from your mobile on our network.
Steps to change your voicemail PIN
- Dial 707 from your mobile
- Press 4
- Press 1 to change your PIN, or
- Press 2 to manage your PIN - turn on or off the need to enter your PIN from your own mobile.